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Hey Nunnari13,
I checked your page and it seems that you could already achieve what you want. Your portfolio seems to be centered. Can you confirm please, so we can close this ticket?
Best regards,
AndyHi,
Please refrain from bumping or replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)Best regards,
AndyHi,
I can’t really see the image you’ve provided. Please use imgur.com or dropbox instead.
If you explain further, we could get a better sense of what you mean. Right now it’s very unclear for us.
Best regards,
AndyHi,
I checked your page with wrong layout, but can’t see anything wrong, as it has the same layout as on german or other languages. So what exactly is wrong?
Try to deactivate all plugins, but WPML, to check if one is causing this issue. If that does not help, there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Let us know what WPML team is saying about this.
Have you got similar results when trying a default WP theme instead?
Best regards,
AndyHi,
you need to adjust the media queries for different screen sizes. Refer to: https://css-tricks.com/snippets/css/media-queries-for-standard-devices/
Best regards,
AndyHi,
can you provide us a mockup showing the results you want to achieve please? please use imgur.com or dropbox. Then we can provide you some precise CSS code to achieve what you need.
Best regards,
AndyHey bauchope,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :). Also please use a screenshot to show us where to look at on your website (use imgur.com, dropbox).
In general we can’t provide support for 3rd party plugins, as written in our support policy, but we’ll what we can do for you.
Best regards,
AndyHi,
we haven’t fixed anything. We could not have fixed anything, as we do not have any admin login from you. So it seems you fixed it or someone else from your team.
Best regards,
AndyHi,
login link you’ve provided is not available. Can you check please? It says that the DNS address of your server was not found.
Best regards,
AndyHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
AndyHi,
we need to be able to access your checkout page without paying anything. Let us know when you can send us a precise test link, where we can inspect the elements in question showing on your screenshots.
Best regards,
AndyHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
However, would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :). We might be able to provide you some simple CSS code to hide your related posts in question.
Best regards,
AndyHi,
super, dass du es hinbekommen hast. Lass uns gerne in einem neuen Ticket wissen, wenn du wieder Hilfe brauchst mit dem Theme. Wir unterstützen dich gerne.
Gruß,
AndyHi,
Glad we could help!
Please take a moment to review our theme on themeforest https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
AndyHi,
then we need login details. Please provide them to us here as message inside private content.
Best regards,
AndyHi,
glad it’s working again for you. Yes, a security plugin could have caused the issue. It’s always best to keep all plugins deactivated while testing. Let us know in a new ticket if you’ve got some more questions about the theme.
Best regards,
AndyHi,
if you want to increase the picture of your mobile phone on mobile devices use this code:
@media only screen and (max-width: 736px) { .phone_pic { background-size: 100% 42% !important; }}and adjust background-size values as needed.
For your “autosuggestion” icon: Use a Custom CSS Class for it, for example “test-icon”. Then use a code like this inside of Quick CSS field:
@media only screen and (max-width: 736px) { .test-icon { margin-left: 67px; }}and adjust as needed, to get some more space on mobile devices.
It’s best for us if you clearly separate your issues by opening different tickets for them. Then you would also get a much faster reply from us, cause more moderators can work on your issues at the same time.
Best regards,
AndyHi,
Glad we could help!
Please take a moment to review our theme on themeforest https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
AndyHey Luisgasser,
danke für den Screenshots. Kannst du uns bitte noch einen präzisen Link schicken, wo wir die Elemente inspizieren können? Admin Login wäre ebenfalls hilfreich.
Gruß,
AndyHi,
this is exactly what I see on mobile screen size: http://i.imgur.com/ZCZOtmv.png
So it seems to me that it is already working as you need it.Best regards,
AndyHi,
you are still using an old version of Enfold. Please update to Enfold v3.8.4. Also remove your last Masonry Gallery, update your page, then re create it.
Best regards,
AndyHi,
if you are sure that you’ve deleted those pages then you need to contact Google support, so they can remove them from their caching.
Best regards,
AndyHi,
your website is not available to me. Can you check please? I get a 404 Not Found error.
Best regards,
Andy@gianmarizzi
Send us admin access, so we can check it. Make sure to have deactivated all plugin, cleared browser cache and hard refreshed a few times.Best regards,
AndyAlso I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.
Best regards,
AndyHi,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)Best regards,
AndyHi,
du kannst ein Plugin wie dieses dafür verwenden: https://de.wordpress.org/plugins/artiss-transient-cleaner/
Gruß,
AndyHi,
not sure what you’re trying to achieve, so can you provide us a mockup showing the results you want? then we can provide precise css code to achieve what you need. Use imgur.com or dropbox.
Best regards,
AndyHi,
I checked your page and it seems to be fine now: http://i.imgur.com/LqCCX8k.jpg
So could you fix the issue?Best regards,
Andy
