Page 184 – Support | Kriesi.at – Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 5,491 through 5,520 (of 17,336 total)

← 1 2 3 … 183 184 185 … 576 577 578 →

Author

Posts
July 20, 2016 at 3:02 pm in reply to: Hi, why are there many bugs on mobile device browsing? #662983

Andy
Inactive Moderator

Hi,

please clear browser cache of your iPhone and check on another iPhone too. This is what I see:

View post on imgur.com

Which looks good to me. Difficult for us with Chinese language though.

Best regards,
Andy

July 20, 2016 at 2:30 pm in reply to: Mobile Menu – links #662972
Andy
Inactive Moderator
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
Andy
July 20, 2016 at 2:28 pm in reply to: displaying images #662971

Andy
Inactive Moderator

Hi,

1.) WordPress is cropping images by default when uploading them and if you want to control this behavior you can use a plugin like this: https://wordpress.org/plugins/simple-image-sizes
I hope this will help :).

2.) When I click on the images in question then it redirects me already to a specific page, so not sure what you want to change.

Best regards,
Andy

July 20, 2016 at 2:24 pm in reply to: Mega Menu Offset #662966
Andy
Inactive Moderator
Hi,

use this code inside Quick CSS field:
```
.avia_mega_div.avia_mega2.six.units {
left: 0 !important;
}
```
Best regards,
Andy
July 20, 2016 at 2:19 pm in reply to: Header Issue #662962

Andy
Inactive Moderator

Hi,

we do not support any 3rd party plugins, as written in our support policy. We recommend to work with LayerSlider instead.

Best regards,
Andy

July 20, 2016 at 2:11 pm in reply to: suggestion for improvement: Partner & Logo Element #662960

Andy
Inactive Moderator

Hi,

please use different tickets for different issues/questions, otherwise it gets confusing.

Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Andy

July 20, 2016 at 2:04 pm in reply to: Enfold Text Element Stripping Out Google Analytics Code #662959

Andy
Inactive Moderator

Hi,

use a Code Block element instead of a text element for your code.

Best regards,
Andy

July 20, 2016 at 2:02 pm in reply to: Excerpt Length for Custom Excerpt on Post Grid / Post Slider #662958

Andy
Inactive Moderator

Hi,

this is basic/default WordPress behavior, so refer to:

How to Display Post Excerpts in WordPress Themes

and

the_excerpt()

Let us know if you have any specific theme related issues/questions.

Best regards,
Andy

July 20, 2016 at 1:59 pm in reply to: Static image on video background #662957

Andy
Inactive Moderator

Hi,

3.) Follow the instructions of the tutorials and instead of “PT Sans” or “PT Sand Narrow” use “Rubik”.

4.) Yes, this should work. Let us know if you need help with this, if you experience any issues.

Best regards,
Andy

July 20, 2016 at 1:56 pm in reply to: hentry author missing #662956

Andy
Inactive Moderator

Hi,

plugins looks good. Try it and see how it goes. Let us know if you still need help with this issue.

Best regards,
Andy

July 20, 2016 at 1:55 pm in reply to: How to add vertical border in gridrow #662954

Andy
Inactive Moderator

Hi,

glad you could fix it. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

July 20, 2016 at 1:54 pm in reply to: How to scale color section background image to fit on mobile #662953
Andy
Inactive Moderator
Hi,

for example use this code:
```
#av_section_3 {
background-size: 209% 91% !important;
background-position: 53% 90% !important;
}
```
Adjust as needed and use this for your other av_sections as well.

Best regards,
Andy
July 20, 2016 at 1:46 pm in reply to: Buttons – Fullwidth or normal – Unique and clear / clean design #662943

Andy
Inactive Moderator

Hi,

not sure what you want to achieve with your buttons, a mockup showing the results would help. But if you want to make them all the same size then add a height value into my code.

Feel free to make a feature request for Kriesi here: kriesi.at/support/enfold-feature-requests/

Best regards,
Andy

July 20, 2016 at 1:43 pm in reply to: Advance Layer Slider and Header #662940
Andy
Inactive Moderator
Hi,

1.) No, as far as I know LayerSlider Plugin does not have such functions.

2.) Use this code inside Quick CSS field:
```
.header_color .header_bg {
background-color: transparent;
}
```
Best regards,
Andy
July 20, 2016 at 11:40 am in reply to: logo size in header #662887

Andy
Inactive Moderator

Hi,

glad you’re happy now! Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

July 20, 2016 at 11:39 am in reply to: Adding drop shadow to Separator #662886

Andy
Inactive Moderator

Hi,

for this you’d need to follow this instructions: kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/

Best regards,
Andy

July 20, 2016 at 11:39 am in reply to: Menu problems #662884

Andy
Inactive Moderator

Hi,

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Install Enfold over FTP

Best regards,
Andy

July 20, 2016 at 11:36 am in reply to: Masonry transparency/overlay changed on both background and on hover ! #662883

Andy
Inactive Moderator

Hi,

play with this:
#top .av-caption-style-overlay a.av-masonry-item-with-image .av-inner-masonry-content {
background: rgba(0,0,0,0);
}

Best regards,
Andy

July 20, 2016 at 11:32 am in reply to: Add full width horizontal bar to all blog pages #662881

Andy
Inactive Moderator

Hi,

as already mentioned you could use ALB for blog posts. Otherwise you would need to customize single.php. You could hire a freelancer for this job here: http://kriesi.at/contact/customization

Best regards,
Andy

July 20, 2016 at 11:30 am in reply to: Unable to communicate with Instagram. #662880

Andy
Inactive Moderator

Hi,

have you got the same issue when activating a default WordPress theme? please let us know about your results.

Best regards,
Andy

July 20, 2016 at 11:28 am in reply to: Content Slider – Change Header to Lowercase #662876

Andy
Inactive Moderator

Hi,

glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

July 20, 2016 at 11:28 am in reply to: fix position for image at bottom border #662875
Andy
Inactive Moderator
Hi,

so now just use this code:
```
.freigestellt_portrait {
top: 50px;
}
```
and adjust as needed.

Best regards,
Andy
July 20, 2016 at 11:25 am in reply to: Blank space between header and layer slider in standard editor #662871

Andy
Inactive Moderator

Hi,

glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

July 20, 2016 at 11:24 am in reply to: Limit to product gallery only #662869

Andy
Inactive Moderator

Hi,

Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area

Best regards,
Andy

July 20, 2016 at 11:23 am in reply to: Mega menu with a long list of sub-items #662868
Andy
Inactive Moderator
Hi,

try this code:
```
#header .avia_mega_div {
overflow: scroll;
height: 1500px !important;
max-height: 1500px !important;
}
```
and adjust as needed.

Best regards,
Andy
July 20, 2016 at 11:09 am in reply to: Mini-Cart Counter not counting products #662849

Andy
Inactive Moderator

Hi,

you don’t have the newest WooCommerce version. Please update and let us know if this helps.

Best regards,
Andy

July 20, 2016 at 11:06 am in reply to: IconLists #662844

Andy
Inactive Moderator

Hi,

glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

July 20, 2016 at 11:02 am in reply to: Images with Caption #662840

Andy
Inactive Moderator

Hi,

I don’t see this. It looks like this for me:

View post on imgur.com

Which browser and OS are you using? please clear browser cache and hard refresh a few times. Check on another computer as well.

Best regards,
Andy

July 20, 2016 at 11:00 am in reply to: wordpress Multisite – Enfold issue #662838

Andy
Inactive Moderator

Hi,

sag uns über deine Ergebnisse bescheid sobald du einige Tests gemacht hast.

Gruß,
Andy

July 19, 2016 at 4:58 pm in reply to: Masonry transparency/overlay changed on both background and on hover ! #662634

Andy
Inactive Moderator

Hey richardbeatty,

Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Andy
Author

Posts

Viewing 30 posts - 5,491 through 5,520 (of 17,336 total)

← 1 2 3 … 183 184 185 … 576 577 578 →