Forum Replies Created
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July 20, 2016 at 3:02 pm in reply to: Hi, why are there many bugs on mobile device browsing? #662983
Hi,
please clear browser cache of your iPhone and check on another iPhone too. This is what I see:
Which looks good to me. Difficult for us with Chinese language though.Best regards,
AndyHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
AndyHi,
1.) WordPress is cropping images by default when uploading them and if you want to control this behavior you can use a plugin like this: https://wordpress.org/plugins/simple-image-sizes
I hope this will help :).2.) When I click on the images in question then it redirects me already to a specific page, so not sure what you want to change.
Best regards,
AndyHi,
use this code inside Quick CSS field:
.avia_mega_div.avia_mega2.six.units { left: 0 !important; }
Best regards,
AndyHi,
we do not support any 3rd party plugins, as written in our support policy. We recommend to work with LayerSlider instead.
Best regards,
AndyHi,
please use different tickets for different issues/questions, otherwise it gets confusing.
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
AndyJuly 20, 2016 at 2:04 pm in reply to: Enfold Text Element Stripping Out Google Analytics Code #662959Hi,
use a Code Block element instead of a text element for your code.
Best regards,
AndyJuly 20, 2016 at 2:02 pm in reply to: Excerpt Length for Custom Excerpt on Post Grid / Post Slider #662958Hi,
this is basic/default WordPress behavior, so refer to:
and
Let us know if you have any specific theme related issues/questions.
Best regards,
AndyHi,
3.) Follow the instructions of the tutorials and instead of “PT Sans” or “PT Sand Narrow” use “Rubik”.
4.) Yes, this should work. Let us know if you need help with this, if you experience any issues.
Best regards,
AndyHi,
plugins looks good. Try it and see how it goes. Let us know if you still need help with this issue.
Best regards,
AndyHi,
glad you could fix it. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyJuly 20, 2016 at 1:54 pm in reply to: How to scale color section background image to fit on mobile #662953Hi,
for example use this code:
#av_section_3 { background-size: 209% 91% !important; background-position: 53% 90% !important; }
Adjust as needed and use this for your other av_sections as well.
Best regards,
AndyJuly 20, 2016 at 1:46 pm in reply to: Buttons – Fullwidth or normal – Unique and clear / clean design #662943Hi,
not sure what you want to achieve with your buttons, a mockup showing the results would help. But if you want to make them all the same size then add a height value into my code.
Feel free to make a feature request for Kriesi here: kriesi.at/support/enfold-feature-requests/
Best regards,
AndyHi,
1.) No, as far as I know LayerSlider Plugin does not have such functions.
2.) Use this code inside Quick CSS field:
.header_color .header_bg { background-color: transparent; }
Best regards,
AndyHi,
glad you’re happy now! Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
for this you’d need to follow this instructions: kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/
Best regards,
AndyHi,
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyJuly 20, 2016 at 11:36 am in reply to: Masonry transparency/overlay changed on both background and on hover ! #662883Hi,
play with this:
#top .av-caption-style-overlay a.av-masonry-item-with-image .av-inner-masonry-content {
background: rgba(0,0,0,0);
}Best regards,
AndyHi,
as already mentioned you could use ALB for blog posts. Otherwise you would need to customize single.php. You could hire a freelancer for this job here: http://kriesi.at/contact/customization
Best regards,
AndyHi,
have you got the same issue when activating a default WordPress theme? please let us know about your results.
Best regards,
AndyHi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
so now just use this code:
.freigestellt_portrait { top: 50px; }
and adjust as needed.
Best regards,
AndyJuly 20, 2016 at 11:25 am in reply to: Blank space between header and layer slider in standard editor #662871Hi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Best regards,
AndyHi,
try this code:
#header .avia_mega_div { overflow: scroll; height: 1500px !important; max-height: 1500px !important; }
and adjust as needed.
Best regards,
AndyHi,
you don’t have the newest WooCommerce version. Please update and let us know if this helps.
Best regards,
AndyHi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
I don’t see this. It looks like this for me:
Which browser and OS are you using? please clear browser cache and hard refresh a few times. Check on another computer as well.
Best regards,
AndyHi,
sag uns über deine Ergebnisse bescheid sobald du einige Tests gemacht hast.
Gruß,
AndyJuly 19, 2016 at 4:58 pm in reply to: Masonry transparency/overlay changed on both background and on hover ! #662634Hey richardbeatty,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
Andy -
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