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Hi,
so what do you want to have instead? can you send us a mockup of how you want to things look like? use imgur.com or dropbox. Basically you simply have too many items for such a small screen size like on mobile portrait screen.
Best regards,
AndyHi,
add a margin value into my code as well:
@media only screen and (max-width: 989px) and (min-width: 768px) { .flex_column.av_one_third.flex_column_div.av-zero-column-padding { width: 100%; margin: 0; }}
Hope this helps!
Best regards,
AndyHi,
so now it seems to work fine. Can you confirm please?
Best regards,
AndySeptember 20, 2016 at 12:51 pm in reply to: Why the site changed after upgrading from 3.0.4 to 3.6.1 #689131Hi,
background image on second link does not seem to have any parallax effect. However, please provide us admin login for both websites, so we can take a closer look.
Please check it on our site if it’s working for you or not: http://kriesi.at/themes/enfold/homepage/home-v9-videos-and-parallax/
Best regards,
AndyHi,
alright. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
it works fine for me now. I get redirected to the link in private content when clicking on your masonry. Can you confirm please?
Best regards,
AndyHi,
it seems you missed the note:
“Please note that the Advanced Layout Builder for products will not work with all WooCommerce Extensions”Deactivate ALB and it should work fine for you.
Best regards,
AndyHi,
basically you need to delete all theme files completely and then get a fresh copy from your themeforest account. But glad it’s working for you now @Werbezeit
Best regards,
AndySeptember 20, 2016 at 12:27 pm in reply to: Enfold Theme…read more option is not working at all #689104Hi,
The WP read-more functionality only works with Posts element.
This plugin may help you get you want to achieve:
http://wordpress.org/plugins/wp-showhide/Best regards,
AndyHi,
does it work for you when using a default WordPress theme? please let us know about your results.
Best regards,
AndySeptember 20, 2016 at 12:11 pm in reply to: Audio Player controls – for Volume Slider / current time / total time etc #689094Hi,
can you provide us this code please?
Best regards,
AndyHi,
try to add an !important:
.html_header_top.html_header_sticky #top #wrap_all #main { padding-top: 0px !important; }
Afterwards clear browser cache and hard refresh a few times.
Best regards,
AndyHi,
ja, Kriesi wird es mit Sicherheit im nächsten Update berücksichtigen.
Gruß,
AndySeptember 20, 2016 at 12:07 pm in reply to: Umleitungsfehler nach Update auf WordPress 4.6.x #689089Hey eBenny,
tritt das Problem auch dann auf wenn du ein standard WordPress Theme verwendest?
Gruß,
AndyHi,
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHi,
1.) Glad that this is working.
2.) That is happening because the subfolder / framework can not be replaced inside a child theme.
3.) Use a chid theme to avoid this.
Best regards,
AndyHi,
update to Enfold v3.8. Make sure to use newest version of your plugin as well.
Best regards,
AndyHi,
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Best regards,
AndyHey SteveClark1950,
are you talking about your LayerSlider? it’s working fine for me. When I click pause then it’s pausing like normal. Could you fix it? if not please clear browser cache and hard refresh a few times. Which browser and OS are you using?
Best regards,
AndyHi,
about which images are you talking about? I checked link in private section, but I can’t any images at all. Can you explain further and provide us screenshots showing what’s going on for you please? use imgur.com or dropbox.
However, please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Best regards,
AndySeptember 19, 2016 at 4:42 pm in reply to: mobile version: submenus are only opened when the main menu is clicked #688602Hey vnfan,
go to Enfold->Header->Mobile Menu and uncheck “Hide Mobile Menu Submenu Items”.
Best regards,
AndyHi,
did you try Poedit instead? Check this: http://www.wpbeginner.com/wp-themes/find-translate-translation-ready-wordpress-theme/
Best regards,
AndyHi,
open different tickets for different issues/questions.
1.) Can you explain further please? no idea what you’re talking about. Send us screenshots to make things clear please. Use imgur.com or dropbox. Also send us a precise link showing what you mean.
Best regards,
AndyHi,
make sure that caching plugin is switched off, before you deactivate it complete. Deactivate all plugins but The Events Calendar Plugin to check if one is causing a conflict.
If this does not help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndySeptember 19, 2016 at 4:27 pm in reply to: Header Shopping Cart Icon & Append search icon to main menu – add text #688592Hi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
AndySeptember 19, 2016 at 4:25 pm in reply to: Audio Player controls – for Volume Slider / current time / total time etc #688591Hi,
check this by removing your css codes one by one, until you find which one is causing it exactly.
Best regards,
AndyHi,
I don’t think you did it correctly, cause you don’t have any “Custom CSS Class” fields inside your ALB elements. So make sure to follow the instructions of the link I’ve send you correctly until this field gets displayed for you. Let us know when you’re done with it.
Best regards,
AndyHi,
did you delete all theme files completely before installing a fresh copy?
Best regards,
AndyHi,
try this code:
.html_header_top.html_header_sticky #top #wrap_all #main { padding-top: 0px; }
Best regards,
AndySeptember 19, 2016 at 4:19 pm in reply to: Enfold Video Thumbnail not displayed on mobile devices #688582Hi,
glad that it’s working for you. We still can’t see it on mobile phones. So not sure how to solve it if we can’t reproduce the issue. Hopefully everything will be alright for you.
Best regards,
Andy -
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