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As an update, I went to my host’s (SiteGround) cPanel, and restored the previous WordPress backup version. After restoring the previous backup version, the Enfold page builder for the theme was loading well again.
The SiteGround technical support person said that this was a WordPress update, and that it’s likely that the theme developers (Kriesi) are aware of this, and are working on a new version of Enfold.
Is this correct, and, if so, can you tell me by when Kriesi anticipates offering this new version of Enfold?
Thank you,
AlexHi Rikard,
Thanks for the advice. For now I was able to find a workaround. I opened up the Edit Gallery window, and selected the “Activate animation on page load” option.
Thanks again,
AlexJust in case, I checked the shortcodes.js file that was mentioned in the older post (at https://kriesi.at/support/topic/photo-galleries-not-loading-thumbnails-are-greyed-out-enfold/), and confirmed that I had made the recommended setting change from 110 to 10.
I also checked another WordPress site’s gallery page — one that has a slower page load speed than my gallery page — and their gallery images display well.
Can you tell me why the Enfold theme’s galleries are not working?
Hi again Victoria,
I went through the following steps:
1.) went to Admin > Enfold Child > Theme Update. This brings me to a page that requires that I enter My Themeforest Username, and my Themeforest API key.
2.) went to Themeforest, and clicked on “generate API key” button
3.) went back to Admin > Enfold Child > Theme Update page, and finished entering the information, and then clicked on “Save all changes button”
After this I cleared my cache, and loaded the gallery page, but am still getting the grey thumbnail images.
Let me know what further steps I need to take.
Thanks,
AlexHi Victoria,
To answer your question my parent theme is currently version 4.2. When I go to Admin > Appearance > Themes there’s no link to indicate that the Enfold parent theme needs to be updated. When I go to Themeforest it looks like the latest version of Enfold is 4.7.
Can you tell me the steps that I need to take to update my theme from 4.2 to 4.7?
Thanks,
AlexHi, I’m having the same issue.
I edited the line of code as indicated earlier in this thread, but the thumbnail image still show up as gray. What’s interesting is that when I make my browser window narrower, the full color thumbnail images appear.
I’ve tested this in both Firefox and Safari, and they both exhibit the same issue, and the same response to making the browser window narrower.
Any other ideas as to why this is happening?
Thanks,
AlexThat got it to work! It looks like you also had to exclude the forward slash before the # symbol. Thanks for your help.
