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Hi,
Our investigation revealed that The Event Calendar Pro was causing the problem. The Event Calendar pro hook ‘hydrate_provisional_meta_cache’ was conflicting with the enfold theme, where enfold tries to fetch data from cached data, and ‘hydrate_provisional_meta_cache’ this hook was passing the wrong data.
We were able to fix this by using this code:
add_filter( ‘update_post_metadata_cache’, ‘custom_remove_plugin_filter’, 99, 2 );
function custom_remove_plugin_filter($meta, $ids) {
return null;
}Hi There,
This happens again in my local environment (https://prnt.sc/bwTIUTdMNogs). Upon investigation, I found out about the logo.
This function return false $logo_src = Av_Responsive_Images()->responsive_image_src( $logo_id, ‘full’ );
Inside the responsive_image_src() for image src $img_src = wp_get_attachment_image_src( $attachment_id, $image_size ); this function is used.
I have checked the database also in the upload folder the image is there but still, those functions return false.If we go even deep down the image src begins fetch from $meta_cache = wp_cache_get( $object_id, $meta_type . ‘_meta’ );
when we go to admin and update the page it gets fixed Temporarily .
We are not using any third-party plugin for caching. But in the local environment caching should not affect but I still end up with the same issue.
I hope I was able to explain the problem. If You want I can share the backup of the site for you to check in your local environment.
Hi Support,
This issue happened again, even after following the step you provide in your comments. The website glitched CSS was broken, default enfold logo appeared and a bunch of elements aren’t loading/are loading incorrectly like this https://prnt.sc/HkHegNISNe7C
I have already shared the admin credentials above can you take a look at this and provide a permanent solution for this?
Hey Yigit,
We don’t have specific steps, but this issue occurs when we use page content in the content slider. Here is a link to how the backend looks like https://app.tango.us/app/workflow/Untitled-Workflow-378519a742a6487c971ce03b3e337d45
This issue happened sometimes, but it usually gets resolved when we refresh the page.
Can you let us know why this happens and how can it be resolved?Hi Ismael,
There is no third-party compression plugin installed. In Enfold setting file compression was already disabled. (https://prnt.sc/UEghBhkmJYKT).
We have disabled the Nginx cache. Should we disable Cloudflare also?Can you confirm if it is fixed or if this issue can re-occur?
Regards,
ActualizeHi Rikard,
Thanks it seems working now. But I see that when we open preview link by using right click -> open in new tab. Then url becomes https://www.businessfwd.org/solutions-2020/?preview=true. And it doesn’t carry our changes what we made from the backend. But it seems working when we directly hit the click preview button. Anyways it is working working that is fine. Let me know if you can check into this as well.
Thank you.
Hi @victoria_d
have you checked the issue? This is quite urgent. Please let me know what is progress for this issue. Waiting to hear from you.
Any update for this issue please.Thanks.
Hi @victoria_d
have you checked the issue? This is quite urgent. Please let me know what is progress for this issue. Waiting to hear from you.
Thanks.
