Viewing 4 posts - 1 through 4 (of 4 total)
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  • August 16, 2018 at 9:52 pm #998174
    Jason E

    Are there any known issues why I would not be able to update an Enfold installation automatically? I have a valid license and the api-related items are all in there. It sees the update, but fails when trying to download it.

    August 17, 2018 at 7:12 am #998291
    Rikard

    Hey Jason,

    It could be that your hosting provider is blocking the traffic, you could try to contact them to see if they can whitelist api.envato.com. If you need us to have a closer look at your site then please post admin login details in private.

    Best regards,
    Rikard

    August 21, 2018 at 4:58 pm #999894
    Jason E

    I ended up just manually upgrading it from the backside. If it happens again, I will let you know. We are also the host, so I can confirm it was not the issue, as we could do Enfold updates from other sites without issue.

    August 21, 2018 at 9:20 pm #1000021
    Victoria

    Hi Jason E,

    Glad you got it working for you! :)

    Do let us know how it works later.

    If you need further assistance please let us know.

    Best regards,
    Victoria

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