Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • July 10, 2018 at 4:53 pm #983740
    surya-x

    Hello,

    After hours trying to fix the issue I still can edit pages neither create a new page because the Avia builder doesn’t load :

    I did all of the following documentation:
    https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#layout-builder-is-not-loading-properly

    It seems like it’s really coming from the enfold theme as admin-ajax.php returns a 502 error with enfold enabled:

    Thank you in advance,
    Surya

    July 10, 2018 at 9:45 pm #983859
    Basilis

    Hey surya-x,

    Can you please provide us a temporary FTP access (via private data field)?

    Best regards,
    Basilis

    July 11, 2018 at 1:30 pm #984216
    surya-x

    Yes of course.

    July 12, 2018 at 5:57 am #984495
    Rikard

    Hi,

    Thanks for that, I can see that you are getting 502 and 522 errors on a lot of resources, not only admin-ajax.php. Since those are server errors, could you try to contact your hosting provider to see if they know why the server is throwing those errors?

    Best regards,
    Rikard

    July 12, 2018 at 9:51 am #984578
    surya-x

    Here is the link to the file of the errors threw by the server : http://bit.ly/2L3em21

    I already tried to disable all the plugins but the only way to make admin-ajax.php load (Avia builder or basic editor) is to change the theme to another.

    July 12, 2018 at 12:58 pm #984690
    Rikard

    Hi,

    Thanks for that, though a 502 error is a server error: https://www.lifewire.com/502-bad-gateway-error-explained-2622939

    522 is also a server error, which seems to be related to CloudFlare? https://wordpresscheat.com/fixing-cloudflare-error-522/

    If there was something wrong with the code in the theme, then you would likely have a regular 500.

    Best regards,
    Rikard

    July 12, 2018 at 8:34 pm #984889
    surya-x

    Thank you very much for this input!
    It is actually coming indeed from CloudFlare.

    I disabled the Cloudflare service, waited for the DNS propagation and then no more 502 or 522 errors!

    Thank you for the help! I will now check with Cloudflare.

    July 13, 2018 at 8:12 am #985014
    Rikard

    Hi,

    Great, glad you found the problem. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    July 13, 2018 at 12:18 pm #985125
    surya-x

    Yes you can close it.

    Solution for those who have the same issue: just delete and reinstall Cloudflare.

    July 14, 2018 at 7:01 am #985412
    Rikard

    Hi,

    Thanks for the feedback and for sharing, much appreciated. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Avia builder doesn't load’ is closed to new replies.