Viewing 13 posts - 1 through 13 (of 13 total)
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  • May 25, 2018 at 12:36 am #961895
    Arlie_Francis

    Hello!

    First I have to say, you guys rock. It has been a long time since I have had any issues.

    Wordpress / Plugins and Theme are all up to date. Matter of fact, as of this morning I ran the updates for everything. Then, I went to create a post and everything went as smoothly as it normally does until I clicked “Save Draft” and now on the new post or any POST in general that I try to look at within the layout builder just hangs. There is a big spinning wheel of death.

    To speed up the support process and to allow you to see what I am talking about, please look at the private content for access. Thank you!

    May 25, 2018 at 1:53 pm #962118
    Arlie_Francis

    I moved the site to a staging area and deactivated the child theme. It appears that the child theme is the issue.
    I created my child theme based on your steps a couple years ago, maybe you have a new way method?

    May 25, 2018 at 5:41 pm #962287
    Arlie_Francis

    Apparently, I am having a one-way conversation here, but if anyone else runs into their child theme not loading the “Layout Builder” after an update… I have figured it out, or at least I believe I have.

    The child theme that Enfold provides uses WordPress’s older method of creating a child theme: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#why-child-theme

    It is highly recommended by WordPress to now use this method: https://codex.wordpress.org/Child_Themes

    This seems to have fixed my issue.

    May 25, 2018 at 5:50 pm #962296
    Arlie_Francis

    Well, I take it all back. After pushing the staging version live I am still getting “Failed to load resource: the server responded with a status of 403 ()”

    May 25, 2018 at 9:53 pm #962421
    Arlie_Francis

    Just so you know, I created a fresh installation of WordPress with just the theme. I uploaded a handful of posts from the other website, and the same server response 403 error is happening. I have zero plugins there, so I am not sure what application is causing this.

    And I don’t appreciate being ignored… Is there a paid for ticketing system here?

    May 25, 2018 at 11:19 pm #962466
    Arlie_Francis

    I have troubleshooted all day – and discovered that the issue. I think… is
    I have a javascript link that I was using as a “back” button. If you go to this landing page you will see the “Go Back” link. (Provided in the private section)

    I created a new post with everything that I needed minus that link and everything loaded fine. Basically, on any post that has that link, I can’t load the page to edit it. However, on new posts that do not have it, so far it seems like I can load it just fine.

    May 27, 2018 at 2:37 pm #962746
    Victoria

    Hi Arlie_Francis,

    Do you mean your custom code was causing the issue? Can you share the code with us?

    Best regards,
    Victoria

    May 27, 2018 at 2:55 pm #962756
    Arlie_Francis

    Yes, a basic javascript link that is used to create a “Go Back” button…

    javascript:history.go(-1)

    This link breaks the backend where you can’t load the Layout builder. Once I built a new post without the submenu that had this link in it, the layout builder loaded just fine. The link still works on the front end for all 300plus pages that still have it. But I can not get into the layout builder for any of those posts or pages that have the submenu module containing that link.

    Here is a sample page where you can inspect the “Go Back” link being used on the front end.

    May 29, 2018 at 2:19 pm #963694
    Ismael

    Hi,

    Thank you for the update.

    Try to replace it with an onclick attribute dynamically on page load. You may need to create a custom script to do this.

    onclick="history.back();"

    Best regards,
    Ismael

    May 29, 2018 at 2:56 pm #963735
    Arlie_Francis

    Unfortunately, that is not working and the spinning wheel happens again in layout editor.

    I provided a login above. There is a “Test Post” called “Troubleshoot Back Menu” please feel free to login and look
    Failed to load resource: the server responded with a status of 403 () . <– that is the error it is returning in the console manager

    June 1, 2018 at 9:40 am #965138
    Ismael

    Hi,

    Thanks for the update. The login credentials are invalid though. Please check it carefully. Did you create a custom script to change the attribute on page load? Please post the script on pastebin.com.

    Best regards,
    Ismael

    June 1, 2018 at 1:12 pm #965287
    Arlie_Francis

    With Enfold, I tend to not do any custom scripts. I just add a child theme and call it a day… The oddest part of it all is, I put the site in a staging environment and it worked fine. For that reason, I reached out to the hosting company. They said over and over again via a very long back and forth that it was nothing on their server.

    I provided you new login credentials…

    Thank you

    June 5, 2018 at 7:29 pm #967400
    Victoria

    Hi Arlie_Francis,

    Can you please deactivate Wordfence and check if the issue persists?

    Best regards,
    Victoria

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