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Liebes Enfold-Support-Team,
im Zuge der Anpassungen für die DSGVO habe ich auf der Seite http://www.liveillustration.de einen Videoslider mit drei Videos so konfiguriert, dass erst nach User-Interaktion das tatsächliche Video geladen wird (Lazy Load aktiv, Fallback Image und Mobile Fallback Link für jedes Video).
Auf dem Desktop funktioniert danach alles wie gewünscht, aber leider wird der Slider mobil (Tablet, Smartphone) nicht mehr korrekt dargestellt (schmaler, horizontaler Bildstreifen mit „object Object“ in weisser Schrift und eckigen Klammern).
Haben Sie einen Tip oder Workaround zur Lösung dieses Problems?Vielen Dank und herzliche Grüße,
Michael SchrenkHey michaelschrenk,
Here is a thread for you to consider
https://kriesi.at/support/topic/fullwidth-easy-slider-with-video-asking-for-object-on-mobile/If you need further assistance please let us know.
Best regards,
VictoriaHello Victoria,
thank you for your message and the offered solution. Unfortunately altering the slideshow.js in the way explained does not work for me (I already found this post and tried the solution before I posted my question because I thought there might have been a new solution).
Do you have any other recommendations?Thank you very much and best regards,
MichaelHi Michael,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHi,
Thank you for the update.
We need access to the theme files. Please enable the Appearance > Editor panel. Did you purge the cache and re-minify the scripts after adding the above fix?
Best regards,
IsmaelDear Support,
I am having the same issue on the home page slider. What is the definitive solution? Please advise.
Thank you,
TimHi Tim,
Could you try updating the theme to the latest version (4.4.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update
Best regards,
RikardDear Rikard,
Negative. I just updated, but I’m still getting the Object object error on iPhone 5 and iPhone 7+.
Other ideas?
Cheers,
TimDear Support,
yes I purged the cache and re-minified after altering the scripts.
In the meantime I also updated to 4.4.1 but like Tim I still get the same error on mobile devices.Hoping for a solution.
Thanks and Cheers,
MichaelHi hypergolica,
Did you disable the slider on the homepage? I only see the masonry. Can you please make a test page just with the slider with the issue?
Best regards,
VictoriaDear Victoria,
My apologies. I gave you the wrong credentials. Please see below.
Many thanks for your help!
Cheers,
TimHi,
Thanks for the update.
@hypergolica: That is not an admin account. Please set the role to admin so that we can modify the files.
@michaelschrenk: Please provide the FTP details in the private field.Best regards,
IsmaelHi,
Thanks for the update.
We’ve added the modifications. Please purge the cache or make sure that you’re not viewing the cached version of the page.
Best regards,
IsmaelDear Ismael,
Thank you for the fix!
Question: this was a modification to a theme file, correct? Meaning, I can change the video if I need to, right?
Please advise.
Thanks again.
TimHi hypergolica,
Yes, you can change the videos.
Glad you got it working for you! :)
If you need further assistance please let us know.
Best regards,
VictoriaDear Victoria,
Negative. I just switched the video and now the slider is broken.
I’ve kept it in the slider so you can see… but it is the last slide, not the first.
Note: to debug this I cleared caches, tried different browsers, and even deleted the slide and then put it back. Nothing fixed it.
Please advise ASAP.
Thank you.
TimDear Support,
My apologies for insisting, but I really need to get this fixed.
As I mentioned above, I switched the video, but I now get a “playback error” on my desktop computer. Screenshot linked below.
Please advise as soon as you can.
Thank you,
TimVictoria,
Right you are!
I fixed it by putting a different video… then putting back the old one.
No idea what caused the problem.
Case closed. Thanks again.
Cheers,
TimHi Tim,
Glad you got it working for you! :)
If you need further assistance please let us know.
Best regards,
Victoria
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