Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • May 20, 2018 at 2:58 am #959279
    liseunderwater

    Our Instagram is not showing the post onto our footer page anymore..?? Has something changed?

    May 20, 2018 at 11:16 am #959409
    Victoria

    Hey liseunderwater,

    Could you please give us a link to your website, we need more context to be able to help you.

    Best regards,
    Victoria

    May 20, 2018 at 10:51 pm #959522
    liseunderwater

    Hi Victoria

    The website is http://www.tonganexpeditions.com
    thanks
    Lisa

    May 20, 2018 at 11:07 pm #959525
    liseunderwater

    It is also taking time to reconnect to the links for Faceback and Instagram… I have check with our website host – there is nothing wrong with the site itself. I have check with our developer, he mentioned that Instagram and FB changed a few things – but not sure why or what???

    May 21, 2018 at 12:22 pm #959703
    Victoria

    Hi Lisa,

    There was a major change in the Instagram API. Can you please remove the widget and recreate it?

    Best regards,
    Victoria

    May 21, 2018 at 10:10 pm #960017
    liseunderwater

    Hi Victoria

    Just tried that and it is still not working.
    Thanks

    May 22, 2018 at 2:07 pm #960358
    Rikard

    Hi,

    Thanks for the feedback. Could you try updating the theme to the latest version (4.3.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Best regards,
    Rikard

    May 22, 2018 at 10:20 pm #960542
    liseunderwater

    Hi Rikard

    The Theme is up to date.

    Thanks

    May 22, 2018 at 10:32 pm #960550
    liseunderwater

    Hi Rikard

    I thought my theme was up to date but can you check which version is the latest – I have 4.0.7 – but your website the theme is 4.3.

    When I navigate the Enfold – Update Theme – it is asking for my API for the theme…. I can not see where to find this????

    Thanks

    Lisa

    May 22, 2018 at 10:50 pm #960554
    Yigit

    Hey Lisa,

    Please see – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-registration

    Cheers!
    Yigit

    May 23, 2018 at 10:12 pm #961261
    liseunderwater

    Hi Yigit

    Yes, I went to that link, as before I dont see where I can find the API key from the instructions given – I dont have a settings options.

    When I go through the wordpress dashboard – I get an error message saying site can not been reached. Refusing to connect.

    Thanks

    May 23, 2018 at 10:26 pm #961273
    liseunderwater

    OK managed to get through the update on the dashboard – it is saying that my themes are all up to date. However, on Enfold is saying the latest version is 4.3 and in the Enfold settings on my website it is saying I am running version 4.0.7. Can you please just give me my API key or at least let me provide an attachment to show you what is going on. It is a real pain having to wait 24 hours for a response every time.

    May 23, 2018 at 10:56 pm #961278
    liseunderwater

    OK thanks everyone – I have fixed the problem now.

    Cheers

    May 23, 2018 at 11:58 pm #961288
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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