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Hi
The problem is 500 error on trying to update the theme from 4.2 to 4.3.1 via filezilla.
Filezilla credentials are provided.
I tried updating both the database and the theme/enfold
I’m used to doing this and have previously had no problems.
Kind Regards
Richard
Hey richardbeatty,
Sorry for the problems. Could you try to completely delete the theme folder, then upload the new version via FTP to see if that helps please?
Best regards,
RikardHi Rikard
Wow this has worked!
Please note the documentation
‘Re-installing the theme is nothing complicated it is same as deleting a folder on your desktop and re-creating a new one 🙂 Just access WordPress directory on your server and go to folder “wp-content/themes” delete “enfold” folder and upload the fresh copy of the theme files downloaded from ThemeForest.’
Perhaps adding in that you should try to delete it first … if the simple re-install doesn’t work.
I am pretty good at checking forums first … so if anyone else has this issue then they should try DELETING the enfold under themes and then re-upload.
Also, I’ve often had to re-install updates and have never had this issue before.
Cheers!
Richard
Hi Richard,
Yes, normally this is not necessary, but in this version, some files moved around and the old versions of them were not deleted by the update process, so some manual effort was needed.
Glad you got it working for you! :)
If you need further assistance please let us know.
Best regards,
Victoria
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