Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #957858

    Hello Enfold Support Team

    I just ran an update to the latest version of the website and now I can no longer access the site in any way and it is only loading a white screen.

    I only have FTP access, but no access to the actual hosting account otherwise. Can you please help me fix this asap? This is a very difficult client :( …

    I do have a backup and downloaded the settings file. But since I cannot access anything, I cannot reload the backup.

    All details posted below if you need access.
    Thank you.
    Corina

    • This topic was modified 6 years, 5 months ago by cd2s.
    #957860

    Please disregard, for some reason, everything returned to normal now, but took about 20 minutes and now it’s working.
    So Sorry & thank you.
    Corina

    #958705

    Hi Corina,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.