Viewing 4 posts - 1 through 4 (of 4 total)
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  • May 10, 2018 at 11:01 pm #954924
    marketingmojotn

    I’m using GoDaddy and I’m lost on how to fix this problem.

    May 11, 2018 at 1:04 pm #955259
    Victoria

    Hey marketingmojotn,

    Can you please check server log for error?

    Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/

    Best regards,
    Victoria

    May 15, 2018 at 12:15 am #956753
    marketingmojotn

    Hi Victoria,

    Thank you for responding. Sorry it took me so long to respond. So I fixed the original problem but I have a site doing the same thing. I’ve narrowed it down to the theme which is throwing the error. I was not able to get in the back end so I went in to my file manager and disabled all of my plugins. I was then able to get into the back end but the site is still white. If I change to another theme it works fine, just not enfold. If I click the enfold tab on the left side of the dashboard it takes me to a blank screen. I put the error log and the 404.php into the private info section. Hopefully you can help me.

    Thanks,

    James

    May 16, 2018 at 5:07 am #957288
    Rikard

    Hi James,

    Sorry for the problems. Could you try to completely delete the theme folder from the server, and then upload a fresh copy of the theme from your Themeforest account via FTP to see if that helps? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Best regards,
    Rikard

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