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  • May 2, 2018 at 3:52 pm #950121
    rossodigrana

    Hi,
    I have a problem with the fullscreen slider in home page. On iPad (landscape and portrait) the images are pixelated.
    Can you help me?

    Thanks!

    May 4, 2018 at 4:12 am #951220
    Rikard

    Hey rossodigrana,

    Thanks for the screenshot, is that Safari you are using?

    Best regards,
    Rikard

    May 4, 2018 at 10:02 am #951475
    rossodigrana

    Hi,
    my client uses Safari but I don’t know what version. The problem was found in different iPad.

    Best regards

    May 4, 2018 at 11:14 am #951529
    Tina Billinger

    Hey rossodigrana,

    it looks like you have 2 sliders on you site.
    One with higher resolution images for desktop, and one with smaller images for mobile.
    Have a look at the configuration of the second one and simply increase the size of the images.

    Regards,
    Tina

    May 4, 2018 at 5:01 pm #951776
    rossodigrana

    Hi,
    now I have 3 Sliders. One for desktop, one with medium images for tablet and one with smaller images for mobile.
    It still doesn’t work.

    Best regards

    May 7, 2018 at 11:30 am #952613
    Tina Billinger

    Hey!

    I had another look at this issue. it seems like iOS is having trouble with parallax effects.
    Please set the ‘Slideshow Image scrolling’ to ‘scroll’ for your mobile sliders.

    Best regards,
    Tina

    January 17, 2019 at 12:44 am #1054807
    loudcow

    Tina thank you for this. After hours messing about with different higher res images your change worked. If it is set to “fixed” or “parallex” there will be issues on iPads. When set to “scroll” all is good.

    January 18, 2019 at 6:10 pm #1055573
    Victoria

    Hi loudcow,

    Glad you found a solution that works for you.

    If you need further assistance please let us know.

    Best regards,
    Victoria

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