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  • April 17, 2018 at 9:12 pm #943250
    premierepc

    Hi Enfold team,

    Recently the animated numbers on our homepage at http://greenriverlogcabins.com/ have stopped working. I believe this was after updating Enfold to the latest version, but not sure. I turned off all our our caching and optimizing plugins, but still not certain why it’s no longer working.

    Thanks in advance for your help.

    April 18, 2018 at 3:32 am #943344
    Mike

    Hey premierepc,
    Please try disabling all of your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    Best regards,
    Mike

    April 23, 2018 at 6:46 pm #945477
    premierepc

    Mike,

    I deactivated all of my plugins and this still did not resolve my issue. Any other advice

    Thanks

    April 24, 2018 at 4:00 am #945653
    Mike

    Hi,
    When you updated, did you update via ftp, or the admin panel?
    If you updated via ftp, please include ftp access in the Private Content area.

    Best regards,
    Mike

    April 24, 2018 at 4:39 pm #946017
    premierepc

    I believe I updated via FTP, and I just tried to update again via FTP and am still having the same issue. Thanks for the help, I am providing FTP credentials below

    I appreciate you!

    • This reply was modified 6 years, 6 months ago by premierepc. Reason: Corrected FTP info
    April 25, 2018 at 2:42 am #946343
    Mike

    Hi,
    Ok, I believe I have solved your issue. Please clear browser cache and check.
    The issue is when you update your site via FTP, you need you remove your old theme folder first, otherwise old files are left in the folder that brake the theme.
    I see your theme folder is named enfold2, so I renamed the folder to “enfold2-old” and uploaded a new “enfold2” everything seems to be working now, after you check and find everything is working correctly, please delete “enfold2-old”.

    Best regards,
    Mike

    April 25, 2018 at 3:35 pm #946637
    premierepc

    Mike. Thank you so much! This is very good info, probably will save me hassle on my other sites too.

    5 stars. A+. Would ask for help again.

    April 26, 2018 at 1:51 am #946985
    Mike

    Hi,
    Thank you, we are happy to help :)
    Is there anything else we can assist with on this issue, or shall we close this then?

    Best regards,
    Mike

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