Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 2, 2018 at 10:03 am #935992
    hanyin83

    Hi there!

    The individual product page on my site is broken. It doesn’t respond when I click the picture of the product or the button “View details”
    Here’s what the host tells me:
    PHP Warning: session_start(): Unable to clear session lock record in /public_shtml/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 42

    How can I solve this issue?

    April 2, 2018 at 12:49 pm #936040
    Nikko

    Hey hanyin83,

    Can you try the solution posted in this thread: https://kriesi.at/support/topic/cant-resolve-warnings-locked-out-of-site/
    Hope it helps :)

    Best regards,
    Nikko

    April 2, 2018 at 1:49 pm #936084
    hanyin83

    Hi Nikko,

    I tried the way on the thread you provided but it wasn’t working. I discussed with the host provider and I was told that my issue was different from the one in the thread. Is there any other way to fix the problem?

    Best,
    Hanyin

    April 3, 2018 at 4:19 am #936279
    Ismael

    Hi,

    Did you add a product purchase button to the product page? Please test the solution in the following thread.

    // https://kriesi.at/support/topic/avia-editor-product-purchase-button-crash-the-page-at-variable-products/#post-927017

    Best regards,
    Ismael

    April 3, 2018 at 6:39 am #936327
    hanyin83

    Hi Ismael,

    This error messages still exists:

    PHP Warning: session_start(): Unable to clear session lock record wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 42

    Also, this problem is making my site run extremely slow. Is there a way to solve this?

    Best,
    Hanyin

    April 3, 2018 at 9:08 pm #936792
    Basilis

    Hi,

    Can you please add the following to wp-config.php

    define( ‘WP_DEBUG’, false );

    and let us know if the error goes away and the site is back and fast?

    Best regards,
    Basilis

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