Viewing 6 posts - 1 through 6 (of 6 total)
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  • #911886

    Hi Kriesi-Team,
    we have a big issue with the tab section (WP 4.9.4 / Enfold 4.2.3). At larger screens the tab section works fine. But on mobile screens the tab section doesn’t show all tabs. Moreover – and this is the bigger issue – all content after the tab section don’t appear correctly! Content, which should appear one below the other on mobile screens, are still beside each other. On a duplicated page, where we deleted only the tab section, everything is fine.

    We also tried to delete the two quick css entries, but it doesn’t changed anything:

    .av-tab-no-icon.av-tab-no-image .av-inner-tab-title {
        font-weight: bold;
        font-size: 14px;
    }
    #top a.av-active-tab-title {
        color: #e8970c !important;
    }

    Thank you in advance for your help.
    Jan

    #912090

    Hey Jan,
    This sounds like a error in your page’s code. We have a new Enfold Shortcode Parser to solve errors caused by such errors. On your duplicated site please add the tab section back, then Enable Avia Layout Builder Debug which will show the shortcode and the Enfold Shortcode Parser at the bottom of the page.
    2018-02-13_213446
    Please choose “Auto Repair Function enabled – Repairs errors in shortcode structure during update” from the options
    Then update the page (save)
    The parser will try to correct the errors
    2018-02-13_213825
    Then if you wish, you can view the errors repaired by clicking “show parser info”
    2018-02-13_213801
    Please test this on a copy of your site first, to see if it helps.

    Best regards,
    Mike

    #912163

    Hey Mike,
    I did it like you described (with the test page), but I got this: “No errors were detected parsing the shortcodes.”

    What else can I do?

    Thank you, Jan

    #912576

    Hi,

    Thank you for the update.

    The tabs are visible on mobile view. Please note that you have to click on the very last visible tab title to display the remaining tabs. To fix the layout issue, please add this code in the functions.php file temporarily.

    function ava_custom_script_fix(){
    ?>
    <script>
    (function($){
    	function a1() {
    		var grid = $('body').children('.av-submenu-container, .avia-section, .av-layout-grid-container, .av-tab-section-container, #footer');
    		$(grid).appendTo('#wrap_all #main');
    	}
    
    	a1();
    	
    	function a2() {
    		var child = $('.avia-section, .av-layout-grid-container').find('.avia-section, .av-layout-grid-container, #footer, .av-submenu-container'),
    			parent = child.parents('.avia-section, .av-layout-grid-container');
    
    		child.insertAfter(parent);
    	}
    
    	a2();
    })(jQuery);
    </script>
    <?php
    }
    add_action('wp_footer', 'ava_custom_script_fix');

    And post us your login credentials (in the “private data” field), so we can take a look at the page.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use wordpress@kriesi.at ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Ismael

    #912846

    Hi Ismael,
    we did it. Thank you!
    Jan

    #913159

    Hey!

    The page is displaying properly now. In order to preserve the modification, you have to move the script in the child theme’s functions.php file. Here’s how you can create a child theme.

    // https://kriesi.at/documentation/enfold/using-a-child-theme/

    Best regards,
    Ismael

Viewing 6 posts - 1 through 6 (of 6 total)
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