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Viewing 12 posts - 1 through 12 (of 12 total)
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  • January 22, 2018 at 12:35 am #900516
    mikejohnsimports

    Hi Enfold supporting team,

    I had used the “enfold Instagram” function in the Widget and it performed really well. However, I have recently been notified that all the small Instagram pictures under the footer of my website are not showed as it did before. Could you please tell me how to fix it?
    Thank you so much

    January 22, 2018 at 5:06 am #900575
    Victoria

    Hey mikejohnsimports,

    All the images get a 403 status, forbidden.

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    January 23, 2018 at 7:01 pm #901617
    mikejohnsimports

    Sure!
    Thank you so much

    January 23, 2018 at 7:42 pm #901634
    Yigit

    Hi!

    Please update Enfold to the latest version 4.2.1 – kriesi.at/documentation/enfold/updating-your-theme-files/ and that should solve the issue.

    If you are using an older version of PHP on your server, you may receive an error after update. If that happens to be the case, please see message below:

    Could you please try replacing wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php file with this one – https://www.dropbox.com/s/ld5iiaivyaspw50/shortcode-parser.class.php?dl=0 via FTP and check if that helps?

    Best regards,
    Yigit

    January 25, 2018 at 5:13 pm #902908
    mikejohnsimports

    Hi Yigit,
    I did update the Enfold theme to the version 4.2.1, but the problem is still there. Could you please help me to check it out?

    January 29, 2018 at 11:48 am #904182
    Basilis

    Hi,

    I loaded your web site, while never visited before and I can see everything functioning properly.
    Has the issue been solved?

    Best regards,
    Basilis

    March 14, 2018 at 12:41 am #926347
    Conwords

    Hi Enfold support team,

    I used the “enfold Instagram” function in the Widget and it worked perfectly until this evening.

    After updating my website to the lastest enfold version (4.2.6) the instagram wigdet run out of work.
    Also I updated my database to a higher php version.

    Warning:
    “Instagram hat ungültige Daten zurückgegeben.”

    Could you please tell me how to fix it?

    Thank you so much

    March 14, 2018 at 7:16 pm #926787
    Yigit

    Hey!

    Please refer to this post here – https://kriesi.at/support/topic/enfold-instagram-widget-not-working-enfold-4-2-6-php-7-2/#post-926751

    Regards,
    Yigit

    March 15, 2018 at 12:19 am #926948
    Conwords

    It works! Thank you so much :)

    March 15, 2018 at 9:42 am #927159
    Yigit

    Hi,

    Glad it worked for you! :)

    We will keep the thread open and will wait to hear from the creator of this thread. If you have any other questions or issues, please feel free to start a new thread under Enfold sub forum.

    Best regards,
    Yigit

    June 29, 2018 at 12:30 pm #979316
    TIMODENIJS

    Hi
    Instagram is not working on all my sites running on ENFOLD.

    Is get this notification: INSTAGRAM Instagram has returned invalid data.

    http://www.tigerous.be is my own site

    July 1, 2018 at 8:40 am #979716
    Rikard

    Hi TIMODENIJS,

    Could you try updating the theme to the latest version (4.4.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Best regards,
    Rikard

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