Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 2, 2018 at 4:27 pm #892509
    clickrepublic

    Hi there

    Upgrading from WordPress 4.8 to 4.9 has broken my Gravity Forms. I have tried deactivating all Plugins one by one, but it doesn’t seem to solve the problem. So assuming a conflict with the Enfold theme?

    This is the site as should be (rolled back to 4.8.4):

    Family Photography Experience

    And this is the Staged version (using WP 4.9.1)

    Family Photography Experience

    thanks
    Gary

    January 3, 2018 at 8:10 pm #892911
    clickrepublic

    I have checked with Gravity Forms – and they are insistent that it is the theme at fault. This is what they say:

    Gravity Forms is fully compatible with WordPress 4.9.

    Because your form uses conditional logic it has an inline style of display:none applied, if your page has any JavaScript issues they can prevent the Gravity Forms scripts from running, and when those scripts can’t run the inline display:none style can’t be removed.

    Here is the error from your staging page:

    wp-mediaelement.min.js:1 Uncaught TypeError: b(…).not(…).filter(…).mediaelementplayer is not a function

    thanks
    Gary

    January 4, 2018 at 4:48 am #893069
    Rikard

    Hi Gary,

    Thanks for the feedback, are you getting the same error message if you activate one of the default WordPress themes?

    Best regards,
    Rikard

    January 4, 2018 at 1:09 pm #893225
    clickrepublic

    Hi Rikard

    I have activated a basic theme – and the form seems to load:

    Family Photography Experience

    thanks
    Gary

    January 4, 2018 at 7:57 pm #893390
    Victoria

    Hi Gary,

    Can you please activate Enfold again and give us temp admin access?

    Best regards,
    Victoria

    January 4, 2018 at 8:15 pm #893398
    clickrepublic

    Hi Victoria

    Yes Enfold (child) has been activated again on the staging site.

    Access in private content.

    thanks
    Gary

    January 6, 2018 at 10:28 pm #894227
    Victoria

    Hi Gary,

    Thank you. The thing is that the error is in the mediaelement script that comes with WordPress and its version that comes with WordPress 4.9.1 has caused some issues with our theme and videos. And the page does not have any video on it or does it?

    Best regards,
    Victoria

    January 6, 2018 at 10:37 pm #894233
    clickrepublic

    Hi Victoria
    No this particular page does not have video. It’s just the Gravity Form that is not loading.
    thanks
    Gary

    January 7, 2018 at 8:37 pm #894468
    Victoria

    Hi Gary,

    Yes, I see that. The error is in mediaelement JavaScript and so JavaScript stops execution and the forms do not initiate.

    Here is a thread for you to consider

    Video problem after wordpress update 4.9

    Best regards,
    Victoria

    January 7, 2018 at 10:08 pm #894520
    clickrepublic

    Thanks Victoria. The second suggestion (Rikard’s code for the functions.php file) worked!

    kind regards
    Gary

    January 8, 2018 at 6:35 am #894608
    Rikard

    Hi Gary,

    Great, glad you got it working and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    January 8, 2018 at 11:17 am #894643
    clickrepublic

    Happy to close now – thanks Rikard. Before you go, can you confirm if this adjustment will be contained in the next Enfold update – or should your code stay in the Child functions.php file?

    Gary

    January 8, 2018 at 3:55 pm #894735
    Victoria

    Hi Gary,

    It should be fixed, but don’t remove it at first. Comment it out after the update and check if the issue is fixed.

    If you need further assistance please let us know.
    Best regards,
    Victoria

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