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Viewing 14 posts - 1 through 14 (of 14 total)
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  • November 21, 2017 at 5:54 pm #879846
    hgerths

    1. Problem:
    for no visible reason our frontpage does not start since yesterday, there is a empty page (that’s why we switched to another page as the frontage – this is working)
    2. Problem:
    we are neither able to create a new page nor to edit an existing page, it seems that the layout editor dosen’t work, it is loading and loading, to switch to standard editor isn’t possible, all functions don’t work

    November 21, 2017 at 5:59 pm #879848
    Yigit

    Hi,

    You are currently using an older version of the theme. Please update Enfold to the latest version 4.2 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

    Cheers!
    Yigit

    November 21, 2017 at 7:01 pm #879886
    hgerths

    Hi Yigit,
    thank for this advice.
    But before my subsequent questions:
    1. Why does not the site suddenly start anymore – without anything having changed?
    2. Why does it only affect this one side, all the others work without problem?
    3. Why can not any pages suddenly create or change without us making any changes?

    November 21, 2017 at 9:53 pm #879943
    Yigit

    Hi,

    If you have updated a plugin recently, that might be the cause. Could you please try de-activating all active plugins and check if that helps?
    If it does not, please create a temporary admin login and post it here privately so we can look into it.

    Best regards,
    Yigit

    November 21, 2017 at 10:04 pm #879946
    hgerths
    This reply has been marked as private.
    November 22, 2017 at 9:53 pm #880465
    Yigit

    Hi,

    I attached Enfold 3.6.1 in private content field. Please have a backup of your existing theme and then try overwriting theme files.

    If that does not help, i am afraid you would need to update all plugins, WordPress and Enfold. It is recommended to keep themes, plugins and WordPress updated to avoid having issues including security ones.

    Best regards,
    Yigit

    November 24, 2017 at 5:36 pm #881333
    hgerths

    Hi Yigit,

    thanks for your reply!

    Re-uploading of version 3.6.1 had no effect.
    We updated to WordPress 4.9 and Enfold 4.2.
    We can now edit our pages – this is working.
    But our start page still cannot be shown in language DE.
    The page looks normal in the design mode, but the layer sliders are not shown at runtime.
    And in language EN it is running.
    Our primary language is DE, so this shouldn’t be a translation bug.

    Would you please have a look on this?

    Holger

    November 25, 2017 at 2:48 pm #881617
    Victoria

    Hi Holger,

    There is an error in seo-admin-global JavaScript file, it’s from a plugin and you have the license to Layer Slider, you might want to ask the Layer Slider team the question as well. They might have some insight.

    Best regards,
    Victoria

    November 26, 2017 at 10:13 pm #882035
    hgerths

    Hi Victoria,

    thanks.
    After the updates, the layer sliders reappeared, but they randomly remain empty.
    You can see that, if opening the start page
    https://hi-chart.com/hi-chart_start/​
    with a browser size 768px…1279px.
    (This page is temporary not the start page)

    Start – Hi-Chart IBCS Reporting mit Chart-me

    We try to ask the layer slider team, but the Enfold purchase code is not accepted on the support page.
    How to proceed now?

    Thanks,
    Holger

    November 27, 2017 at 10:27 pm #882373
    Basilis

    Hi,

    Both pages return 404 error to me, how we can review them?

    Best regards,
    Basilis

    November 28, 2017 at 8:31 am #882532
    hgerths

    Hi,

    I can open
    https://hi-chart.com/hi-chart_start/

    Please try again.

    Holger

    November 28, 2017 at 12:13 pm #882615
    Victoria

    Hi Holger,

    The slider seems to be working fine now. Can you please be more specific as to when it disappears: screen size, device, OS, browser?

    Best regards,
    Victoria

    January 24, 2018 at 5:39 pm #902237
    PhocusLife

    Hello,
    My Avia layout editor is not working properly. The images show correctly on the frontend but in the backend I get the spinning wheel when I try to edit the page entitled ‘Home” through the full slider. Any suggestions?

    Thanks,
    Rodney

    January 24, 2018 at 10:30 pm #902383
    Jordan Shannon

    Hey PhocusLife,

    Have you attempted to disable active plugins to see if this issue resolves? Also, try additional suggestions here: https://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

    Best regards,
    Jordan Shannon

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