Viewing 20 posts - 1 through 20 (of 20 total)
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  • October 20, 2017 at 6:35 pm #866816
    infosecsecurity

    Hi guys.
    I have set up my website with a previous version of enfold theme, but after I upgrading to the new theme version the Layerslider stop working. I also upgrade the Layerslider but still not working. It’s interesting the everything seems to be working when I load the website through a Smartphone, but when I trie on my computer it doesn’t work. Do you guys have any idea?

    October 21, 2017 at 5:36 am #866956
    John Torvik

    Hey infosecsecurity,

    Please, may you provide to us your website link and the WP and FTP credentials?

    Best regards,
    John Torvik

    October 21, 2017 at 4:20 pm #867065
    infosecsecurity

    Hi John,

    How do i upload the key file? I will give you SSh access, FTP won’t work very well because of permission.

    October 21, 2017 at 4:30 pm #867069
    Mike

    Hi,
    Please add to your Dropbox or Google drive, and post the link Private Content area.

    Best regards,
    Mike

    October 21, 2017 at 4:52 pm #867072
    infosecsecurity

    If you have any issue, please let me know

    October 22, 2017 at 5:46 pm #867230
    Mike

    Hi,
    Your LayerSlider shows this error in the system status:

    LayerSlider uses the uploads directory for image uploads, exporting/importing sliders, etc. Make sure that your /wp-content/uploads/ directory exists and has write permission.

    with a link to more info, please check.
    Also your WordPress core shows this error:

    An automated WordPress update has failed to complete - please attempt the update again now.

    it may have to do with the same write permission error.
    I also see that your theme editor is hidden, are you using a security plugin?

    Best regards,
    Mike

    October 22, 2017 at 9:21 pm #867323
    infosecsecurity

    Hi Mike,

    I update the wordpress manually. Even if you change the permission of the upload directory to 777 it won’t work. The only thing im using is mod_security, i turned off but still have the same problem. Everything was working fine until i upgraded the theme. Even if you turn off the plugin on the theme functions.php it wont work. The plugin won’t even show up on the theme editor which is odd.

    October 22, 2017 at 9:49 pm #867341
    Mike

    Hi,
    WordPress has been known to cause false positives in mod_security, check this out:

    WordPress – Mod_security problems with posts and comments fixed

    Best regards,
    Mike

    October 23, 2017 at 1:35 am #867387
    infosecsecurity

    Hi Mike,

    I turned it off.

    October 23, 2017 at 4:29 pm #867686
    infosecsecurity

    Hi Mike,

    Our developer has switched form LayerSlider to EasySlider temporarily. He created this page https://www.infosec.com.br/pagina-de-teste-de-banner/ which still using the LayerSlider for testing purpose.

    October 24, 2017 at 4:55 am #867957
    Ismael

    Hi,

    It seems to be a jQuery issue. What is the version of WordPress and the theme?

    Uncaught ReferenceError: jQuery is not defined
    at eval (eval at <anonymous> (layerslider.kreaturamedia.jquery.js:13), <anonymous>:1:216)
    at layerslider.kreaturamedia.jquery.js:13
10:53:01.969 layerslider.custom.transitions.js:1 Uncaught SyntaxError: Unexpected token ;
10:53:02.030 www.infosec.com.br/:166 Uncaught ReferenceError: jQuery is not defined
    at www.infosec.com.br/:166
10:53:02.030 www.infosec.com.br/:167 Uncaught TypeError: lsjQuery is not a function
    at www.infosec.com.br/:167

    Best regards,
    Ismael

    October 24, 2017 at 2:11 pm #868197
    infosecsecurity

    Hi Ismael

    I’m using the latest version for the WordPress and the Enfold theme.

    October 24, 2017 at 9:18 pm #868403
    infosecsecurity

    Hi guys,

    Our developer found something interesting. If you open the testing url “https://www.infosec.com.br/pagina-de-teste-de-banner/&#8221; on Safari the LayerSlider seems to be working just fine, but when you switch to other browsers it won’t work.

    October 25, 2017 at 11:03 am #868649
    Victoria

    Hi infosecsecurity,

    Are you deferring jQuery loading? Looks like you have the license to Layer Slider, you can ask their support team too since the errors are with their scripts.

    Best regards,
    Victoria

    October 31, 2017 at 11:32 pm #871020
    GWS

    We are having the same problem with the jquery error noted by Ismael for infosecsecurity’s website:

    Uncaught ReferenceError: jQuery is not defined at eval (eval at <anonymous> (layerslider.kreaturamedia.jquery.js:1)

    The website is updated to WP 4.8.3 and Enfold 4.2, but the layerslider is just showing a white area with no images/no slides. Our Enfold license is up-to-date. We don’t have a separate license for LayerSlider and haven’t needed one for any of our other sites (which are working fine). Any solution for this problem?

    November 1, 2017 at 1:37 pm #871207
    infosecsecurity

    Hi GWS.

    If you are using cloudflare, turn off the rocket loader.

    November 1, 2017 at 2:19 pm #871234
    Rikard

    Hi,

    Thanks for sharing infosecsecurity, did you try that out GWS?

    Best regards,
    Rikard

    November 1, 2017 at 6:27 pm #871334
    GWS

    Cloud Flare’s Rocket Loader was the problem for us. Once disabled, the layerslider starting showing up again. Thanks for pointing this out, infosecsecurity.

    November 1, 2017 at 6:45 pm #871340
    infosecsecurity

    We had the same problem.

    November 2, 2017 at 1:38 pm #871650
    Rikard

    Hi,

    Great, glad you got it working and thanks for the feedback. Thanks for helping out @infosecsecurity :-)

    Best regards,
    Rikard

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