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  • July 13, 2017 at 8:00 pm #820761
    Swarez

    Hi there
    Like many I am having some menu problems in 4.1
    In the Hamburger menu I have a couple of categories that have ub categories before the clickable links:
    – Commissions
    – Sold Art
    – About
    I cannot click these on an iPhone or iPad since doing the update to 4.1. It seems that Enfold doesn’t like sub menus under main menu headings!

    https://www.swarez.co.uk/

    Additionally most breadcrumbs are now cut off by the sticky header when in portrait mode!!
    Any chance you could help?
    I may have some CSS in my Quick CSS box that is causing conflict.
    Please advise if you need logins.
    Kindest Regards and I know you are all busy but I am kinda stuck!!! Am using WP-Rocket – disabled it and nothing changed…
    Ed

    • This topic was modified 7 years, 4 months ago by Swarez.
    July 13, 2017 at 9:42 pm #820802
    Nikko

    Hey Swarez,

    Can you try to update it to the latest version (4.1.1)? let us know if this fixes the issue. You can see the changelog here: http://kriesi.at/documentation/enfold/enfold-changelog/

    Best regards,
    Nikko

    July 13, 2017 at 9:47 pm #820807
    Swarez

    Hi Nikko
    I am already on 4.1.1
    The problem still exists
    It seems to be regarding Mega Menus – something is causing them to become unresponsive to touch. Same problem here: https://kriesi.at/support/topic/mobile-mega-menu-not-working/

    Site logins attached.
    WP-Rocket is disabled.

    Thanks
    Ed

    • This reply was modified 7 years, 4 months ago by Swarez. Reason: Added login details
    July 14, 2017 at 2:57 pm #821186
    Victoria

    Hi Ed,

    I checked on my mobile, the only menu that does not open is “About” on my phone, others are working. Could you delete the file (in private), it will be regenerated anew and get let us know is the issue persists.

    Best regards,
    Victoria

    July 14, 2017 at 3:10 pm #821191
    Swarez

    Hi Victoria
    Thanks for the reply.
    I cannot open ‘Commissions’ or ‘About’ on iOS – but it’s fine on Android.
    I will delete the file as suggested and see what happens.
    Back shortly
    Regards
    Ed

    • This reply was modified 7 years, 4 months ago by Swarez.
    July 14, 2017 at 3:18 pm #821200
    Swarez

    Hi Victoria
    How does it get regenerated and when? I deleted via FTP. Logged out and in but no new file?
    I activated WP-Rocket but nothing generated either?
    Thanks
    Ed

    July 14, 2017 at 3:51 pm #821239
    Swarez

    Still the same on iOS
    Thanks Ed

    July 15, 2017 at 2:57 pm #821685
    Victoria

    Hi Ed,

    It does not help to have cache activated while trying to fix the menu issue. The file is generated by Enfold, not the WP-Rocket. Please check if the file is there.

    Best regards,
    Victoria

    July 15, 2017 at 6:12 pm #821749
    Swarez

    Hi Victoria

    Thank you for replying.

    The file hadn’t been generated and the menu issue still exists.

    I had to turn caching back on as I was having issues with WP-Rocket, my CDN and my host, Siteground.

    At present WP-Rocket is on but page caching is handled by the Siteground plugin.

    I really would appreciate some help with the menu issue so I will deactivate these plugins later today when I’m back front of a PC. Alternatively use the logins to go into the dashboard and have a look if that opportunity is available to you.

    Thank you again Victoria; I will be back as soon as possible and I really appreciate your help to solve this problem

    Thanks
    Ed

    July 16, 2017 at 1:14 am #821873
    Swarez

    I have had to keep WP-Rocket active because this plugin authorizes use of my CDN. However, I have disabled the page cache and as that’s used through Siteground’s SuperCache plugin the page cache is now disabled.
    Hopefully we can get somewhere now.

    I understand that others are now reporting iOS menu issues with mega menu.too. I may have to resort to scrapping my mega menu until your devs have this resolved as I cannot afford to lose traffic because a large part of the site is unreachable from the menu (your new version does look and feel great by the way!).

    The file we spoke of has been regenerated now thankfully! But the menu issue still remains.

    Thanks in advance
    Regards
    Ed

    • This reply was modified 7 years, 4 months ago by Swarez.
    July 16, 2017 at 10:51 pm #822203
    Basilis

    Hi,

    Kriesi is working for the update to fix the problem with mega menu on repsonsive and there will be an updated version really soon.
    We appreciate your patience with it – please do keep cache disabled.

    Thank you

    Best regards,
    Basilis

    July 16, 2017 at 11:16 pm #822222
    Swarez

    Thank you Basilis – I will keep an eye out for it.
    Regards
    Ed

    July 17, 2017 at 7:09 am #822360
    Rikard

    Hi Ed,

    Thanks for your patience and sorry for the problems, we should hopefully have a new version out as soon as possible.

    Best regards,
    Rikard

    July 17, 2017 at 11:24 pm #822995
    Swarez

    Hi Rikard
    Any idea when? 4.1.2 does nothing to fix this and time is pressing – I am now forced into changing my menu structure because of this as I simply cannot lose traffic because visitors can’t use the menu on iOS.
    It accounts for 34% of my traffic – I have to change it tonight.
    Not a good show to be honest; I am disappointed. This should have been tested properly and others are reporting it too so it’s not isolated to me.
    Regards
    Ed

    PS – since the latest update NONE of my nested menus work anymore – one does but that has a main heading that is actually a page rather than a title or column. So now I have a huge problem at 11pm at night that no-one on iOS can see the vast majority of the menu.
    What can you tell me about that?

    • This reply was modified 7 years, 4 months ago by Swarez.
    July 20, 2017 at 4:33 pm #824672
    zankaent

    It’s not isolated indeed,
    I posted something similar 3 days ago for the same problem, 8 persons have the same issue on my thread.
    Mega menu is not compatible with submenus in the new mobile/burger menu since 4.1.X.
    Hope the bug will be fixed very soon…

    • This reply was modified 7 years, 4 months ago by zankaent.
    July 21, 2017 at 2:31 pm #825123
    Arne

    https://kriesi.at/support/topic/sub-menu-items-mega-menu-not-showing-on-mobile-version-after-update-to-4-1-1/#post-823573 worked for me.

    July 22, 2017 at 2:21 pm #827253
    Mike

    Hi,
    @Arne Thank you for sharing your solution.

    Best regards,
    Mike

    July 22, 2017 at 2:32 pm #827257
    giorgio_betagrafic

    Hi,
    I did the tests and I saw that desktop and laptop work just fine with FIREFOX but not with CHROME and NEVER WITH SAFARI.
    Now it’s URGENT that some of the technical support comes alive to solve the problem.
    Othes
    Thank You

    July 25, 2017 at 7:27 pm #829751
    Arne

    Same here, in Chrome it is not working the way I expected it, see #post-829750
    I very much would appreciate a real solution for this problem, thanks in advance.

    • This reply was modified 7 years, 4 months ago by Arne.
    July 27, 2017 at 7:04 am #830467
    Ismael

    Hi,


    @Swarez    : The site requires a Google Authenticator code code. Could you please provide a screenshot of the menu setup? Please note that the new menu script will not render empty mega menu columns.

    Best regards,
    Ismael

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