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Viewing 15 posts - 1 through 15 (of 15 total)
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  • May 20, 2017 at 1:25 pm #796981
    qsla1234

    Hey there;

    I have Enfold theme version 3.8 and would like to get an update. How do I do that? I uploaded my API key in the ‘theme update’ folder but my theme is still the 3.8 version.

    Please let me know!

    Thank you

    May 20, 2017 at 1:41 pm #796986
    Mike

    Hey qsla1234,
    Download the latest copy of the theme from ThemeForest and replace the theme folder via FTP in wp-content\themes – http://vimeo.com/67209750

    Best regards,
    Mike

    May 21, 2017 at 1:38 pm #797180
    qsla1234

    Hey Mike;
    OK, I actually was able to update the Enfold theme by adding my API to the ‘Theme Update’ portion of Enfold. Now I have another issue. I have the new ‘Tab Section’, which is why I wanted the update – I really like the new Tab Section, except when I add it to my website, the tab writing is REALLY small and spears on the left corner of the tab banner. Also, the banner is very small.

    May 21, 2017 at 3:22 pm #797195
    Mike

    Hi,
    Please include the url to the page in question so we can take a closer look.

    Best regards,
    Mike

    March 31, 2018 at 9:10 pm #935624
    qsla1234

    Hi there! I just made another update to our Enfold theme and this time, we have a search bar placed vertically on almost all pages. Also, the footer is gone!
    Please help! We love Enfold but the website looks awful after the update.

    March 31, 2018 at 9:47 pm #935628
    Mike

    Hi,
    Can you please include a admin login in the private content area so we can take a closer look.
    How did you update, via FTP or the admin panel
    Did you try disabling your plugins to see if there is a conflict?

    Best regards,
    Mike

    March 31, 2018 at 11:13 pm #935646
    qsla1234
    This reply has been marked as private.
    March 31, 2018 at 11:51 pm #935654
    Mike

    Hi,
    Do you recall disabling the layerslider? Odd that I don’t see it. Can you also include ftp access and access to PHPmyAdmin in the cPanel?

    Best regards,
    Mike

    April 1, 2018 at 12:08 am #935655
    qsla1234

    Hey Mike;

    I do not recalling disabling the layerslider. I am not sure what the access is to php. Would that be with our GoDaddy account?

    I have this:

    I can give you access to our GoDaddy account as well, but that manages 3 websites and the others are working fine

    claudia

    • This reply was modified 6 years, 8 months ago by Mike. Reason: hide login
    April 1, 2018 at 12:16 am #935656
    qsla1234
    This reply has been marked as private.
    April 1, 2018 at 1:04 am #935661
    Mike

    Hi,
    No don’t install layerslider, it’s built into Enfold and it’s suppose to show. I’m just asking to figure out what the godaddy people did. I’m thinking that re-uploading the theme will solve the issue, or cause the original error to occur again.
    If so I will need FTP access to solve the error.
    The account you just posted is not the one, it would be GoDaddy.

    Best regards,
    Mike

    April 1, 2018 at 1:12 am #935662
    qsla1234
    This reply has been marked as private.
    April 1, 2018 at 7:00 pm #935806
    Mike

    Hi,
    I uploaded a new version of enfold and your site seems like it is working correctly again.
    Please check.

    Best regards,
    Mike

    April 2, 2018 at 1:53 pm #936087
    qsla1234

    Hey Mike, wow, you went far beyond what I expected. Thank you so much for fixing my issue. We have another website, http://www.qslafoundation.org, and will definitely purchase the Enfold theme for it as well.

    Your help is tremendously appreciated. Claudia

    April 3, 2018 at 3:06 am #936262
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    and the video tutorials here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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