Viewing 10 posts - 1 through 10 (of 10 total)
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  • January 5, 2017 at 9:14 pm #730075
    shapedfit

    HI guys. One of the pages in my enfold theme does not save the changes as it should. As soon as I make changes and save them and then update the page, the images that i had on the page before are not there anymore as well as some other things might change too. this is completely different ever single time i change something. when i go back to the edit page everything is the way it should be for most of the times. sometimes the section where the pictures were is gone. there is not system really in the way it saves changes or makes changes without me making the changes. i have to go back to reviews and restore to a previous time to delete all the changes i have done until this point. then i try again and the same thing occurs. i only have this problem with one of my pages. the others work perfectly fine. i have emptied the cache folder and reloaded everything. Has not helped. i have been having this problem for a few week now.
    i hope someone can help me out please.
    happy new year and thanks in advance

    January 6, 2017 at 7:27 am #730211
    Rikard

    Hey shapedfit,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out the page where we can see the error and how we can reproduce it.

    Best regards,
    Rikard

    January 6, 2017 at 10:24 am #730253
    shapedfit

    The error occurs on the Ebook page only.
    whenever i change something on the edit page the original page looks different. different colors, or the pictures are gone or the changed section has not changed… etc. different things occur whenever i try to edit the page.
    thanks for checking it out

    January 6, 2017 at 10:35 am #730255
    shapedfit

    at the moment for example you see that the masonry gallery on the edit page is still there, but my pictures that were saved in it are gone so on the page itself you do not see any pictures anymore. this happens most of the times when i work on something else on the page, that the pictures are gone after the update

    January 7, 2017 at 6:05 am #730599
    Rikard

    Hi,

    Thanks for the details and feedback, though we need a URL as well to be able to log in. Please post that as well.

    Best regards,
    Rikard

    January 9, 2017 at 3:36 pm #731169
    shapedfit

    Actually thought I did…
    Here again… Please let me know if you were able to log in

    January 10, 2017 at 6:25 am #731385
    Rikard

    Hi,

    Thanks for that, looking at your Ebook page is seems you have open html markup which tends to break the Layout Builder. Your first header for instance:

    The ShapedFit Guide<strong>

    The strong tag is not closed, please try removing it or replace it with this:

    <strong>The ShapedFit Guide</strong>

    Best regards,
    Rikard

    January 10, 2017 at 10:59 am #731495
    shapedfit

    Unfortunately, this did not help. After I changed it everything was gone from this page apart from the headline

    January 10, 2017 at 4:18 pm #731606
    shapedfit

    i think its working now, fingers crossed. i will be in touch if it changes again. thanks for your help:-)

    January 11, 2017 at 5:49 am #731850
    Rikard

    Hi,

    Ok great, thanks for the feedback. If this happens to you again then please try going through your content to see if there is any open html markup in your content and try to close it or remove it completely.

    Best regards,
    Rikard

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