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  • September 14, 2016 at 9:06 pm #686594
    Jason E

    We are seeing the issues of the admin bar not showing up again, but in a peculiar sort of way.

    It works for our team using Macs, but on Windows, it almost always does not show. We can give them a link to the login page, and it will login and then put them on the front page of the website. Refreshing/reloading does not work.

    Browsers tested:
    Win10 / Edge
    Win10 / Chrome

    Because this is a live site, it is hard to start disabling plugin and the like, so was curious if you have found anything form others, or have any known working solutions. I have seen the wpbeginners tutorial on adding a snippet to the bottom of the template, but did not want to do that until I got a response from you.

    September 15, 2016 at 12:08 am #686621
    Jordan

    Hey Jason,

    Would you mind providing login details as well in the private data section of your reply, so that we can have a closer look.

    Best regards,
    Jordan

    September 15, 2016 at 12:24 am #686632
    Jason E

    After more research and testing, it seems to focus on the level of access. Admins always show the bar (on Mac), but below that, does not seem to show for others. This includes Macs as well.

    Note: Please do not disable any plug-ins without checking, first.

    • This reply was modified 8 years, 2 months ago by Jason E. Reason: remove access for security
    September 16, 2016 at 7:30 pm #687689
    Jason E

    After further testing (trying to disprove other theories), we can confirm it seems to be level-based. Admins always get access to the bar, whereas logging in under any other user level redirects the user to the home page, sans the admin bar. We have tested this in various browsers (Chrome on Mac and Windows, Safari on Mac and iOS, Windows Edge, Windows IE).

    September 16, 2016 at 8:09 pm #687705
    Jason E

    Also, we have disabled almost all plug-ins one-by-one to makes sure none of them are the cause. All WordPress components are up to date, with exception of the newest Enfold. We were just waiting to make sure there were no immediate issues and have a chance to test for compatibility on our testing site first. So at this point, it seems to be narrowed down to WordPress and.or Enfold.

    September 16, 2016 at 8:28 pm #687711
    Jason E

    Is someone from there working on the site? I am seeing some peculiar activity.

    September 18, 2016 at 9:50 pm #688217
    Jason E

    I have tracked down the issue to a core plug-in that did not get disabled. My apologies.

    September 20, 2016 at 2:40 am #688885
    Ismael

    Hi,

    Glad that you found the culprit. Please refrain from bumping or replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    Best regards,
    Ismael

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  • The topic ‘WP Admin bar issues again’ is closed to new replies.