Viewing 16 posts - 1 through 16 (of 16 total)
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  • #619755

    Hi guys,

    I am using a SVG graphic on the front-page of our clients site. I installed SVG plugin https://wordpress.org/plugins/svg-support/.

    I built the front-page with the Avia Layout Architect. Everything worked fine till the last bigger Update of Enfold. Now the Avia Layout Architect does not load anymore. The Avia Layout Architect works fine on all other pages of the site.

    Any suggestions?

    Kind regards,
    Klaus (klaaba)

    #619859

    Hi klaaba!

    Do you mind creating a temporary admin login and posting it here privately?
    Does it load when you deactivate the plugin?

    Cheers!
    Yigit

    #619869

    Hi Yigit,

    thanks for your fast response!

    It does not load, if I deactivate the plugin. But it does load, if I cut out the link with the SVG Image:

    [av_textblock size='' font_color='' color='']
    <object data=”http://ect.inspiras-qm.de/wp-content/uploads/2016/03/etc-solutions.svg&#8221; type=”image/svg+xml”></object>
    [/av_textblock]

    Thanks!
    Klaus

    #621877

    Hey!

    We removed the svg code in the text block and then used javascript to append the svg object inside the svg-container. You can find the script in the functions.php file.

    Cheers!
    Ismael

    #622000

    Hey Ismael,

    Great! This is a very good solution. I had a look on the functions.php in the child-theme. I have to adjust the absolute path to the image after migrating to the live site, of course.

    Works like a charm.

    Thanks a lot!
    Klaus (klaaba)

    #622799

    Hi Klaus,

    Great, glad we could help :-)

    Best regards,
    Rikard

    #628277

    Hi Richard,

    I found a second page on the same site, on which the Avia Layout Architect does not load anymore:

    Should I open a separate Thread?

    Kind regards,
    Klaus

    #628373

    Hey!

    can u remove any external code ( svg or iframes ) and then let us know if that fixes any issue?
    Thanks a lot for your understanding

    Best regards,
    Basilis

    #628496

    Hey Basilis,

    many thanks for your quick response.

    After the first part of the thread I know already, that the SVG image I am using on the frontpage is causing issues. On the other hand I need this SVG image because my client wants to have this special clickable image which has to be responsive. I have no other idea how I could generate a clickable image which is responsive.

    The same issue I experience at the moment on http://ect.inspiras-qm.de/research/research-publications/ I had on the frontpage before you removed the svg code in the text block and then used javascript to append the svg object inside the svg-container.

    There is no SVG Code on the page http://ect.inspiras-qm.de/research/research-publications/. All other pages are editable with the Avia Layout Architect.

    Kind regards,
    Klaus

    #629709

    Hi,

    we can’t help with 3rd party plugins/programs, but you can try to contact plugin’s author about this issue. Maybe there is another plugin which works better for you.

    Best regards,
    Andy

    #629761

    Hi Andy,

    I do not use a 3rd party plugin. I just use a SVG image – related plugins are deactivated.

    I thought it would be possible to use a SVG image with Enfold. It’s a pity. You corrected the small issue with the front page very fast. It also seems to be a small issue on the page http://ect.inspiras-qm.de/research/research-publications/. The problem is, I do not understand understand exactly, what you programmed: “We removed the svg code in the text block and then used javascript to append the svg object inside the svg-container. ”

    Kind regards,
    Klaus

    #630509

    Hi,

    You can use svg with enfold just like you use images :)

    You need to install this plugin https://wordpress.org/plugins/svg-support/ then upload your svg just like images to media library and use them.

    Let us know if you have any issue with this we will gladly help you.

    Best regards,
    Vinay

    #630793

    Hi Vinay,

    thank you very much for your friendly message.

    You said: “You can use svg with enfold just like you use images :) You need to install this plugin https://wordpress.org/plugins/svg-support/ then upload your svg just like images to media library and use them.”

    Very good. I installed this plugin and uploaded this (to my client very important) SVG image. Now I have the issue that on the page http://ect.inspiras-qm.de/research/research-publications/ Avia Layout Architect is not loading.

    Even if I deactivate the plugin plugin https://wordpress.org/plugins/svg-support/ there is no change: the one and only imported SVG image is still working correctly, the Avia Layout Architect is still not loading on that page. Therefore I assume that the plugin https://wordpress.org/plugins/svg-support is just needed to import a SVG image to WordPress at all.

    Any suggestions, why Avia Layout Architect is not loading with this SVG?

    Thanks,
    Klaus

    #631085

    Hey!

    Glad the svg is working for you now :) as svg is not natively supported by wordpress we have to use a plugin.

    I checked for the ALB not loading by deactivating svg plugin but the issue remains the same. I suspect it could be another plugin which recently got auto updated and is causing a conflict. To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    #631276

    Hey Vinay,

    many thanks for your help. That was a good hint. Wordfence is causing the conflict. So I think it would a good idea to involve them to find a solution.

    Thanks again,
    Klaus

    #631332

    Hey!

    You are most welcome :)

    If you are using another caching plugin with Wordfence try and disable minify js feature in Wordfence settings and check if that solves the problem.
    You can also use an alternate plugin for security please check out recommend plugins https://kriesi.at/support/topic/recommended-plugins/

    Best regards,
    Vinay

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