Viewing 21 posts - 1 through 21 (of 21 total)
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  • April 22, 2016 at 4:12 am #619467
    splashmediagroup

    HELP!

    I’ve just updated a bunch of sites to WordPress 4.5 and enfold to 3.5.3

    Now when opening up a text block to edit content (using Advanced Layout Builder), the editing buttons are all gone and the content although it appears to be gone is actually there… I have to highlight it to see it.

    I have disabled all plugins and the problem still persists.

    I have lots of clients using enfold so hopefully this gets address quickly.

    Thanks!

    April 22, 2016 at 2:55 pm #619987
    Yigit

    Hi splashmediagroup!

    Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
    If that does not help, Can you please create a temporary admin login and post it here privately?

    Best regards,
    Yigit

    April 22, 2016 at 3:15 pm #620003
    splashmediagroup

    Hi Yigit
    Hard-refresh didn’t work. Login has been provided privately.

    If you go into edit a page, click on a text block. When it pops up you will see that there are no editor tools and the content area is empty… although if you highlight the empty area with your mouse, you will see content.

    April 22, 2016 at 3:51 pm #620030
    Yigit

    Hi!

    Can we de-activate all active plugins for testing purposes?

    Cheers!
    Yigit

    April 22, 2016 at 3:53 pm #620034
    splashmediagroup

    Yes

    April 22, 2016 at 4:14 pm #620057
    Yigit

    Hey!

    Can you please try re-updating Enfold via FTP and overwrite all files – http://kriesi.at/documentation/enfold/updating-your-theme-files/?

    Best regards,
    Yigit

    April 22, 2016 at 4:16 pm #620063
    splashmediagroup

    Can do. I’ll keep you posted

    April 22, 2016 at 4:31 pm #620073
    splashmediagroup

    I have re-updated enfold via FTP. All files have been overwritten.

    April 22, 2016 at 4:48 pm #620081
    splashmediagroup

    I have to leave the office now for about an hour. I won’t be able to assist until I get back.

    April 22, 2016 at 5:28 pm #620091
    splashmediagroup

    I’m back in the office. Any news?

    April 22, 2016 at 5:35 pm #620101
    splashmediagroup

    Hi Yigit.
    I just logged to see if anything has been fixed and now that I’ve updated enfold again, when I try to edit the homepage, the Avia Layout Builder just sits and spins and doesn’t load any of the areas for editing. It wasn’t doing that before.

    April 22, 2016 at 6:26 pm #620152
    Vinay

    Hey!

    We are working on your ticket please wait while we update the results here soon.

    Regards,
    Vinay

    April 22, 2016 at 6:27 pm #620153
    splashmediagroup

    Thanks Vinay!
    Appreciate it.

    I’m just heading out for a little bit and will be back soon.

    April 22, 2016 at 8:30 pm #620201
    splashmediagroup

    Hi Vinay.
    I have discovered what the issue was.

    I have added a few additional .htaccess files in specific folders with a bit of special added security. I implemented them only after doing a bunch of research on keeping WordPress secure.

    I found that if I rename the .htaccess file that I placed in the root of my wp-includes folder (to temporarily disable it from functioning), the text editor is back to normal.

    The .htaccess files that I implemented had no effect on the functioning of the site up until this point.

    If anyone else is having other types of strange issues after the update, please check to see if any additional security measures, such as what I mention about .htaccess files are in place.

    Thank you very much for your time and Yigit’s on this matter. I hope the discovery will help shed light on other people’s issues.

    April 22, 2016 at 8:36 pm #620203
    Vinay

    Hi!

    This is more of a wordpress issue. Please check this post for solution https://kriesi.at/support/topic/i-dont-see-what-im-writing-in-the-text-boxes-on-my-enfold-theme-wp/#post-597683

    Alternatively you could try this in functions.php

    add_action('wp_enqueue_scripts', 'tinyMCE');
function tinyMCE() {
  wp_enqueue_script('tinymce', '//tinymce.moxiecode.com/js/tinymce/jscripts/tiny_mce/jquery.tinymce.js', array(), '3', true);
  wp_enqueue_script('tiny_mce', '//tinymce.moxiecode.com/js/tinymce/jscripts/tiny_mce/tiny_mce.js', array(), '3', true);
}

    Regards,
    Vinay

    • This reply was modified 8 years, 7 months ago by Vinay.
    April 22, 2016 at 8:38 pm #620204
    splashmediagroup

    Hi Vinay.
    See my previous reply as I have determined what the issue was.

    April 22, 2016 at 8:54 pm #620207
    Vinay

    Hi!

    Thanks for bringing this to our notice.

    Try adding the code i provided in previous message in functions.php it should fix the issue else you can do the changes in .htaccess :)

    Best regards,
    Vinay

    April 22, 2016 at 8:57 pm #620209
    splashmediagroup

    I will try out the code you provided.

    Great themes are made better by their great service/support. Thanks Vinay!

    April 22, 2016 at 9:22 pm #620225
    Vinay

    Hey!

    Thank you for the kind words :)

    We will keep this ticket open so you can reply and let us know once you try the code in functions.php it should fix the js errors caused by wordpress and tinyMCE should work again.

    Regards,
    Vinay

    April 23, 2016 at 2:20 am #620317
    splashmediagroup

    Hi Vinay
    I re-implemented my .htaccess file in wp-includes so that it would once again function as normal. I then tested the Text Editor and it was broken as I suspected it would.

    I then implemented the code you provided into my functions.php and uploaded it.

    Unfortunately the Text Editor remained broken. I did some hard-refreshes without success.

    So, I renamed my .htaccess file to disable it. The Text Editor began working again.

    April 23, 2016 at 3:43 am #620336
    Vinay

    Hey!

    Great you found a workaround! thanks for keeping us posted on this. Should you have any issues please feel free to get in touch with us :)
    FYI we have put together some useful info about enfold theme please feel free to check it out here – http://kriesi.at/documentation/enfold/

    Best regards,
    Vinay

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