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Viewing 14 posts - 1 through 14 (of 14 total)
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  • October 14, 2015 at 5:02 pm #518813
    AnnemarieDoolin

    Hi,
    On the woocommerce shop category overview, images are randomly appearing cropped to 450 x 450 and others original size just reduced in proportion to fit. The woocommerce settings are set to 450 x 450 with no ‘hard crop’ activated. All images are input the same and all the same size.

    SEE IMAGE<a href='https://automattic.pxf.io/y2XdbN/' target='_blank' rel='nofollow'/ rel=woocommerce category catalog overview" />

    Any ideas from your brain tank?

    October 16, 2015 at 4:55 am #519657
    Rikard

    Hey Annemarie,

    Could you provide us with a link to the site in question so that we can take a closer look please?

    Thanks,
    Rikard

    December 28, 2015 at 3:57 pm #557733
    AnnemarieDoolin

    Hi Rikard,

    The site is now live so easier to access. Here is a link to demonstrate the behaviour.
    http://herbalcenter.dk/herbalife/vaegttab-produkter/vaegttab-enkelte/

    Hope you can offer some advice :-)

    December 29, 2015 at 5:37 am #557994
    Rikard

    Hi,

    The page you posted is asking me to login, could you post details in private please?

    Regards,
    Rikard

    December 29, 2015 at 6:18 pm #558185
    AnnemarieDoolin
    December 30, 2015 at 8:30 am #558382
    Rikard

    Hi,

    I’m having no luck with those details on either page unfortunately, could you check please?

    Regards,
    Rikard

    December 31, 2015 at 2:17 am #558618
    AnnemarieDoolin

    Hi Rikard
    My mistake … It should be fine now! Please try again!
    Happy New Year to you and the entire Enfold Team – WE LOVE YOU!

    January 4, 2016 at 4:52 am #558998
    Elliott

    Hi!

    I don’t think WordPress is going to be able to resize that one as it’s 242 x 323 which means the height is a lot longer than it’s width. You’ll want to crop it yourself or upload an image with a better aspect ratio (width > height) so WordPress will be able to resize it.

    Best regards,
    Elliott

    January 5, 2016 at 10:06 am #559795
    AnnemarieDoolin

    I don’t expect WordPress to resize in proportion, it is cropping to a ‘square’ image (same size width and height) which is fine but the problem is that it does some pictures and not others (even though all the pictures are the same size) so it is the inconsistency which is a problem.

    January 6, 2016 at 9:30 am #560370
    Vinay

    Hey!

    If you notice at the bottom of this background image there are a few images cropped and when you re-size the window the more of the background image is shown and the bottom of the image is shown before the background image repeats itself. Please crop the bottom and reupload so everything will look seamless.

    Cheers!
    Vinay

    January 15, 2016 at 1:36 pm #566088
    AnnemarieDoolin

    Sorry Vinay, I’ve read your reply a few times but unfortunately I couldn’t understand what you want me to do.

    I have just seen from my Firebug that the difference between the pictures that have cropped and those that haven’t is that the ones that haven’t do not have thumbnails generated in differing sizes. Any idea how I can generate the thumbnail I need to produce a crop?

    LINK TO IMAGE TO SHOW THE FIREBAG CAPTURE Firebag capture of why one product catague pictures is cropping

    January 16, 2016 at 8:44 am #566494
    Ismael

    Hi!

    How can we access the dashboard? It automatically redirects to the account page whenever we try to access the wp-admin. Try to disable the “Hard Crop?” option for the Catalog Images on Woocommerce > Settings > Products > Display panel then regenerate the thumbnails. https://wordpress.org/plugins/force-regenerate-thumbnails/

    Regards,
    Ismael

    January 24, 2016 at 3:34 pm #570803
    AnnemarieDoolin

    PROBLEM SOLVED – NOTE TO ANYONE WITH SAME PROBLEM…

    I was nervous to force a complete regeneration of all thumbnails as it was only a few that were not cropped properly. I simply deleted the picture in the product and uploaded it again (re-naming it of course). Worked perfectly.

    Thank you for all your input and patience!

    January 24, 2016 at 7:58 pm #570869
    Basilis

    Hey!

    We are glad you got that short out!
    Btw, If you have a moment, I would very much appreciate if you could quickly rate the Enfold to themeforest, which wiII heIp us keep the deveIopment up!

    Please do not hesitate to contact us, if you do need anything else.

    Regards,
    Basilis

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