Enfold update not updating - Support | Kriesi.at

Viewing 14 posts - 1 through 14 (of 14 total)

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June 7, 2015 at 11:27 pm #455676

DJQuad
Participant

I’m running version 3.1.3 on a Multipress site and none of the sites are detecting the latest version, neither automatically nor manually through “Theme Update”. It says “No Updates available. You are running the latest version! (3.1.3)”. The Multipress sites are running Enfold Child Themes if that matters. I’ve also verified that my Themeforest creditials are correct.

I know I can upload the latest version of the theme via FTP, but there’s obviously a problem with the “Theme Update”.

June 8, 2015 at 7:28 am #455736

Basilis
Inactive Moderator

Hey DJQuad!

That is not something to do with our theme, but more probably with Multipress sites and the notifications. I would suggest to look that way for a solution to that issue.

Cheers!
Basilis

June 8, 2015 at 8:17 pm #456320

DJQuad
Participant

Does your theme work with Multisite? You would know more than I. It’s not a notification problem.

June 10, 2015 at 3:00 pm #457258

Andy
Inactive Moderator

Hey!

yes, WordPress multisite is enabled for Enfold. But as you are using Multipress plugin we can’t give any support, because it’s a 3rd party plugin. Please contact the author of this plugin for support.

Regards,
Andy

June 10, 2015 at 4:43 pm #457346

Josue
Inactive Moderator

Hey @djquadradio!

Can you please check if the update works when clicking the “Check Manually” link? you may have reached the Themeforest 50 download limit – https://help.market.envato.com/hc/en-us/articles/202821300-How-many-times-can-I-download-a-purchased-item-

Regards,
Josue

June 10, 2015 at 6:17 pm #457447

DJQuad
Participant

Hitting Check Manually goes to the WordPress Updates screen that says “Your themes are all up to date.”

This is not the MU plugin. It’s WordPress’s built-in feature. http://codex.wordpress.org/Create_A_Network

June 12, 2015 at 12:36 am #458119

Josue
Inactive Moderator

Check back in a few days, this update tool relies on Themeforest API so maybe their response has not been updated (or it is being cached) for your user.

Regards,
Josue

June 15, 2015 at 5:57 pm #459555

DJQuad
Participant

Still nothing. I can give you admin access if needed.

June 16, 2015 at 12:52 am #459767

Josue
Inactive Moderator

Hi!

Please do so, make sure to create the User as a Network admin.

Best regards,
Josue

June 16, 2015 at 6:58 pm #460284

DJQuad
Participant

This reply has been marked as private.

June 17, 2015 at 1:11 am #460506

Josue
Inactive Moderator

Hi,

The culprit of the issue seems to be on your Themeforest user, i’ve tried changing the credentials with one of mine and it worked (the update notification appeared, i didn’t update and it’s reverted to yours now). Try contacting Envato about this – https://help.market.envato.com/hc/en-us

Regards,
Josue

June 17, 2015 at 6:11 pm #460899

DJQuad
Participant

This reply has been marked as private.

June 17, 2015 at 8:21 pm #460960

Josue
Inactive Moderator

Refer to this answer:
https://kriesi.at/support/topic/an-error-occurred-while-updating-enfold-could-not-create-directory/#post-440853

Best regards,
Josue

June 19, 2015 at 5:02 pm #462060

DJQuad
Participant

None of that helped but I’ll post there.
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