Viewing 13 posts - 1 through 13 (of 13 total)
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  • October 11, 2014 at 9:58 am #334235
    morteza2537

    For some reason after the upgrade all my slides are gone! this is horrible. I really don’t know what to do and totally stuck.

    I can see layer slider but cannot find it under plugins. What is going on?

    Please help. Thanks

    October 13, 2014 at 1:27 pm #334862
    Ismael

    Hey morteza2537!

    Thank you for using Enfold.

    Did you install layer slider as a stand alone plugin? Please post the link to the website here. We would like to check it. Make sure that you’re running Enfold 3.0.1 with WordPress 4.0.

    Regards,
    Ismael

    October 13, 2014 at 9:59 pm #335203
    freepixelweb

    Hi, I’m in the same situation, Enfold 3.0.1 and no visibility for LayerSlider (new or exemple)…
    Regards.
    Jean

    October 13, 2014 at 11:18 pm #335235
    Yigit

    Hi!

    Please check this post and see if that helps – https://kriesi.at/support/topic/layerslider-blank-after-updating-to-enfold-3-0/#post-334802

    Best regards,
    Yigit

    October 14, 2014 at 7:22 am #335394
    morteza2537

    no I didn’t install the layer slider as a separate plugin.

    October 15, 2014 at 6:29 am #335936
    Ismael

    Hey!

    Do you have cloudflare on your installation? Please refer to this link for a possible fix: https://kriesi.at/support/topic/layerslider-blank-after-updating-to-enfold-3-0/#post-334802

    Best regards,
    Ismael

    October 16, 2014 at 9:50 am #336655
    morteza2537

    This is so frustrating that after 2 weeks I’m still stuck with this issue. What is going on? I don’t know. I don’t have any of the plugins you mentioned. I haven’t added anything new. Just upgraded. That’s all.

    Please help! I don’t want to change my mind about your awesome template.

    October 16, 2014 at 4:13 pm #336844
    Yigit

    Hey!

    Can you please try re-updating the theme via FTP and make sure to overwrite all files – http://vimeo.com/67209750

    Regards,
    Yigit

    October 17, 2014 at 12:18 pm #337248
    morteza2537

    Sorry, but I don’t think you even know what the problem is.The problem is that all my sliders are gone!

    Layer slider works if i want to make another slider.

    But the sliders that I used to have, are all corrupted thanks to your new update.

    I you cannot do anything, let me know.

    October 21, 2014 at 9:48 am #338916
    Ismael

    Hi!


    @morteza2537    : Did you transfer the website to another domain? Note that the layer sliders are saved on the database.

    Cheers!
    Ismael

    October 21, 2014 at 1:39 pm #338995
    morteza2537

    Ni Ismael

    I just changed it from geelus.com to http://www.geelus.com.

    When you mentioned it, I tried putting it back to geelus.com but it does not work either.

    October 28, 2014 at 10:19 am #342104
    Arvish

    Hey!

    Sorry for the late reply.

    Please check your wordpress database, more precisely in wp_layerslider table (replace wp_ with your table prefix) to see if your own sliders are present.

    If they are present,
    1. Disable all third-party plugins to see if the issue gets fixed. 90% of the time, issues are caused by conflicting code from third party plugins. Disabling these plugins one by one and checking if this helps sort the issue helps pin-point the exact source of the issue.
    2. Has this started occurring after a theme, plugin or wordpress update? Restoring a backup version of your site might help in such a case.
    If disabling any third party plugins does not help, please forward us administrative credentials to your site for us to have a closer look.
    Please check the “Set as private reply (Only you and moderators will see the content of this post)” option before posting any sensitive information.

    If they are not present, unfortunately, this means that they might have been deleted. In such a case, try reinstation a previous version of your database/site from backup.

    Best regards,
    Arvish

    October 28, 2014 at 11:07 am #342128
    morteza2537

    Don’t worry about it. I’m recreating the slider from scratch.

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