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I am quite unhappy with the Enfold team this morning. I was hoping for a bit of help on issues that I have been working on since mid-January. In your eyes, I might be a novice, but I have successfully built over a dozen websites and feel I am at mid-level.
I opened this thread and this one. The issue was never resolved, but both threads were closed. What kind of support is that? This is a premium theme and my expectations with that are that I get clear support (even if it is pointing me to how to resolve my own problems).
I believe that your theme is broken is several areas. 1- the layer slider cannot be hidden on mobie 2- custom buttons in the header cannot be customized in mobile 3- changes are unstable- fix one thing and something else breaks 4- Page speed is awful and getting a suitable speed requires CDN and CSS minify, which are not easily handled in this theme. By closing my threads, I think you are trying to hide problems you know exist. I would have entered this privately, but it does not allow me to do this on a new thread. I have invested quite a bit into this theme/website and want these things resolved. I promise not to build another website, using your theme, and bother you any further. BUT I need a resolution for this client. You can find the website at this link: http://bit.ly/1fqPkFc.
I can be a bit scrappy when it comes to protecting my client interests. Please help me resolve these issues, or I promise you I will be going ‘social’ with this.
Hey Lynn!
Just as a general aside, support is not for customization services. We do what we can but in general support does not cover customization beyond what the theme elements offer. We will very often help anyway but if the queues get long we’ll opt out of it so that bugs/issues can get addressed.
I’m not sure why the topics were closed but we’ve had issues with them getting closed automatically when they shouldn’t.
As for the issues:
- LayerSlider is a plugin that is included in the theme. It does not have a function to be hidden on mobile. This isn’t a bug and it isn’t advertised as doing this. You can hire someone to add in this kind of functionality if its a must-have feature for you.
- Custom buttons added by a user into areas not designed for them would fall under customization the user is responsible for. You can easily use media queries to customize them as needed if you are at all familiar with media queries and css. Going through your topics I can see that you are not which is why I can understand that it has been difficult for you to solve. I would recommend you looking into a freelance developer from either Codeable or Microlancer. It shouldn’t be more than 30 minutes of a task to get the positioning sorted out.
- Changes are only unstable if added in incorrectly or if there is an issue with a specific change.
- Page speed on any WordPress premium theme is a huge topic by itself. Lots of images, image optimization, server speed and active plugins are a huge factor and by itself the theme score pretty well with yslow and others. You do not *need* to have a CDN or to even minify the css/js files.
So again, I don’t know why your topics were closed by please understand that it was free customization and not support that you were getting and asking for.
Regards,
DevinI think you’re being pretty unfair on the guys here. Their support is outstanding compared to most themes.
You can easily hide the layer slider on mobile with a couple of lines of CSS. It’s been mentioned several times on the forum, and found easily for a search for ‘hide layerslider’. You were shown how to do it in a reply to the first post you linked!
@media only screen and (max-width: 768px) { .avia-layerslider { display: none; } }You should note in your example in the second link you’ve put your code in the media selector for screen sizes under 480px. Just about every modern smartphone has a much bigger screen than that so I’m guessing that may be why you can still see the slider.
Richard -the fixes offered simply do not work. The code I used was given to me by the support team. Thank you for your insight on the 480px. I’ll look into it.
I do have the right to express my concerns. Both times my topics were abruptly closed, the last time it happened just after I had asked more strongly why these snippets of code were not working. I took it to be the same as being ‘hung up on’ by customer service. I just don’t know what to think right now. Pretty much between a rock and a hardplace.
Devin,
My mistake for not looking for what was considered ‘deep customizations’ before purchasing the theme. I guess I bought into the “Enfold is a powerful Theme that comes with an easy drag and drop admin interface.” copy of your sales-side website.I’ve re-opened you last topic and if you give us some time we will try to help. We are trying to find out why some topics are getting closed prematurely as its an issue we’ve had since the forums were updated a few months back.
Customization is adding in items that do no come with the theme or theme options. In your case, its a specifically styled button in the header that isn’t a theme option but instead custom styled. You can see why customization isn’t supported when something we provide off the cuff to try and help suddenly turns into “code provided by support” which in turns seems like it should be supported in all working instances. Again because it “came from support”.
In reality its us trying to go over the top and help find a solution even if it isn’t strictly supported. Often its a one off quick fix, sometimes it needs tweaking and others we can only provide a starting place.
The support policy is under the registration form when you sign up here which outlines Kriesi’s support policy: https://kriesi.at/support/register/
Well I’m sorry you’re still having problems, but I can assure you that the snippit to hide the layer slider definitely does work as I’m using it on my site (http://www.BlackBeltAcademy.info). I’m currently viewing my front page on my iPhone and there’s no layer slider visible.
Thank you for reopening the other thread, Devin. I will also be looking for some outside help on this and will let you know what we find. I’ll start with Ricahrd’s comment about 480px not being the correct screen size. Hopefully, it will be just that easy.
Hey,
I´ve been using a cool solution for mobile devices.
I create one area with the layerslider and directly below one with the easy slider. I feed the easy slider with all the end result pictures from layer slider (I´ve just made screenshots inside the layer slider editor and cut them), but just with an width of 767px.
Normally the easy slider is hidden (set this in main css), but if the screen has a width of 767px or below it appear and the layer slider is been hidden.
I use the same media query like Richard but with max-width: 767px and -> visibility: hidden
To show the easy slider on mobile I use this:
.page-id-xxx #after_layer_slider_1 {display: block !important; visibility: visible !important;} .page-id-xxx #after_layer_slider_1 .container {width: 100%;} .page-id-xxx #after_layer_slider_1 .template-page, #after_layer_slider_1 .el_after_av_layerslider {margin-bottom: 0 !important;} .page-id-xxx #after_layer_slider_1 .just-on-mobile {margin: 0;}I added “.just-on-mobile” as a class inside the easy slider settings. Look here if you don´t know how to do it.
Best regards
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