Enfold Theme Reset – Lost Options & Media / Recovery Assistance Needed

Hello Kriesi Support Team,

We encountered a critical issue while working within the Enfold theme and are seeking guidance on recovery.

What happened:

• We were troubleshooting an issue where the Enfold theme was not updating properly.
• During this process, we clicked the “Reset” button, assuming it would clear cached/token-related data.
• Instead, this action reset/deleted all Enfold theme options globally.

Current situation:

• All Enfold theme settings (layout, styling, header, footer, etc.) have reverted to defaults.
• All media files disappeared immediately after the reset.
• We do not have a direct export/backup of the Enfold theme options.
• We do have a full website backup in .zip format.

What we have already checked:

• Searched the backup archive for Enfold-related configuration or option files.
• Reviewed wp-content (themes, uploads, etc.) but did not find identifiable option storage files.
• Looked for database-related content expecting to find theme settings (e.g., wp_options entries), but could not locate a usable database or clearly identifiable Enfold settings.

What we need help with:

1. Are Enfold theme options stored in the WordPress database (wp_options) or in files?
2. If stored in the database, what specific option names or prefixes should we look for (e.g.,avia_*)?
3. Can theme options be restored from a backup without restoring the entire site?
4. From a full .zip backup, which specific files or database tables are required to restore Enfold settings?
5. Any guidance on recovering the missing media files would also be appreciated.

Important feedback:

• The “Reset” button appears to reset all global theme options without a clear warning of the full impact.
• This behavior is extremely destructive in a production environment.
• We strongly recommend:
  • Moving this function to a separate, clearly labeled section, and/or
  • Adding a prominent confirmation warning explaining that ALL theme settings will be permanently reset.

This action resulted in a complete loss of configuration and media unexpectedly, so any assistance in recovery would be greatly appreciated.

Thank you;
Armen