-
Posts
-
This is a reply to the thread here:
I am unable to reply to the original thread because we do not have an account. I am unable to create an account because I do not have the original purchase code, which is required for account creation. In any case, sorry for double-posting.
Thank you for your reply! Please bear with us for a little while longer while we sort this out…
1. We do not have a Themeforest account. The website was created by a freelance developer who is no longer able to provide support. We do not have any information about his actual theme purchase – we just have the finished product.
2. We are willing to do whatever we need to in order to get the website set up to auto-update. If this means re-purchasing a theme or subscription, we really have no other option. We are a non-profit for addiction recovery and are unable to have developers on staff – our original goal was a webpage that can maintain itself without intervention. (Hence the hosting at wordpress.com to automatically take care of updates, etc.).
Please let us know how we need to go forward – knowing that we have none of the original purchase info – so that we can auto-update. We are limited technically, so any support you can offer would be appreciated. It sounds like a simple job but we’re afraid to get in over our heads!
Thanks very much for your help.
Hey Matt,
If you don’t own a license, then I would recommend that you purchase one since you need a purchase code to access the support forum, and a token to receive updates. You can get a license here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
Once you have access to the theme files, then the update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
Rikard
- You must be logged in to reply to this topic.