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I have been using the Enfold theme since 2017 and built my site with the Enfold Child Theme. My website, https://abridgetoachievement.com/, is currently experiencing a critical error that makes it unusable.
I have already disabled all plugins except the Child Theme plugin, which is required for my website to display correctly. BlueHost’s advanced technical team has confirmed that the Child Theme plugin is causing the error.
Although I use CodeGuard backups to restore the site, the website only remains active for a few hours before crashing again. This issue is urgent—I need immediate help repairing the Child Theme plugin so my website remains stable, functional, and accessible.
Please check the site quickly, as it will crash soon. Thank you for your prompt assistance.
Hey Dana2225,
We only provide the parent theme and empty child theme templates, what you add to the child is up to you. Please try to remove all your customisation from the child (via FTP if you cannot access the site), then add them back one by one to see what is causing the problem.
Best regards,
RikardBluehost said the problem was with the child theme plugin itself. I would be truly grateful if you would access my website and check if the Child Theme plugin is working correctly.
Additionally, when I created the website in 2017, it was recommended that I build it using a Child Theme, so that theme updates would not impact my website’s formatting. Is this still your recommendation, or should I rebuild the website without using the Child Theme?
Hi,
Thanks for the update. A child theme is a theme, not a plugin. A child theme is used to override the parent for various reasons, it’s WordPress standard and not specific to Enfold. And yes, that is recommended if you want to override the parent, otherwise you will lose your customisations during updates.
You can start off by activating the parent theme, then download the current child theme to your local machine. Then you can install a clean child theme and add your customisations back one by one to see when the problems starts.
Best regards,
RikardHave you updated from a slightly older version of Enfold to the latest version?
And do you have on your child-theme custom header.php or footer.php ?These would be extra files in your child theme folder. If you have updated from an older version, a lot has changed in these files. You would then need to know why they were placed there in order to reincorporate these reasons into a current header.php or footer.php.
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