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Hi there,
I’m in the process of taking over a customer’s website that was previously managed by another provider. The site is using the Enfold theme, currently running on PHP 7.3. I’m having trouble backing up and restoring it on my server, which is running a newer PHP version.
I also downloaded the theme files from the existing site, but they’re not working correctly on my setup—likely due to outdated compatibility.
Would it be possible to purchase the latest version of the Enfold theme directly from you? If so, would the child theme from the original site still work once installed with the updated parent theme on my server?
Many thanks in advance for your help!
Hey Katie,
Your site is running a very old version, so it needs to be updated. You can only purchase it at Themeforest, not directly from us. Once you have access to the theme files, then the update to 7.1.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
Rikard
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