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  • #1469396

    The site originally had enfold 3.3.2. It broke when php was updated to 8.1. Bought the latest version 6.0 and I get incompatible archive error when trying to install. Thanks for your help.

    #1469403

    Hey wiebejammin,

    The update to 6.0.6 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    #1469406

    Hey Rikard, I did the add new theme, tried to install and got the error. I assumed since I just bought today that I have the latest version. I deleted the old version and tried to reinstall with the same results. What next.

    #1469422

    Hi,

    I’m not sure which file you are trying to upload, is it a zip archive? If yes, then if that is not working then please try to extract that archive and use enfold.zip which should be located in the extracted archive.

    Best regards,
    Rikard

    #1469443

    After I downloaded the file I made it a zip file on my Mac so I could upload and install which did not work. Are you suggesting I do something else?

    #1469463

    Hi,

    Thanks for the update, so you are making your own zip file? Is there a reason for that? The package that you download from Themeforest should already be zipped.

    Best regards,
    Rikard

    #1469464

    No it was not.

    #1469469

    Hi,
    Please link to your file so we can check what you downloaded from Theme Forest.

    Best regards,
    Mike

    #1469474

    Here is a link to file I downloaded.

    #1469487

    Hi,
    You have linked to an extracted theme zip, if you downloaded the installable WP version from Theme Forest it would be a single zip file, perhaps you clicked it and your Mac extracted it, I’m not sure.
    To try to help I tried to upload my working zip file and got incompatible archive error, so this makes me believe that your server doesn’t have the PHP ZipArchive Extension enabled, you must enable this on your server.
    I see that you just updated your PHP to 8.1 from probably 7.4, often web hosts have not enabled this extension by default for the PHP 8+ where it was always enabled on 7.4
    If you are using a cPanel webhost this is what you would look for:
    Enable PHP ZipArchive Extension - PHP Extensions - zip
    otherwise you will need to ask your webhost to check and enable.
    The easiest way to fix this right now is to upload your extracted theme files that you linked to via FTP or the cPanel file manager using the documentation that Rikard linked to, scroll down to: Re-install or Update using FTP for more info.

    Best regards,
    Mike

    #1469513

    I sent the zipped file I had created to my hosting company and they were able to install and activate without issue. All problems solved. Thanks for your help.

    #1469514

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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