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Dear Customer Service,
We previously purchased the Enfold Child WordPress theme, which we are using on our website uj.hajosprogramok.hu. However, we are currently facing issues with updating our website due to the inability to update the theme.
We are reaching out to inquire if it is possible to obtain a new version of the Enfold Child theme or if there is any solution available to address this issue. Our website has become unusable due to this, and we are hoping to find a resolution that would allow us to update the theme without having to recreate the entire website.
Your prompt assistance in this matter would be greatly appreciated.
Thank you for your attention to this issue.
Sincerely,
Hey Norbert,
Thanks for the login details. The update to 5.7.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Also please note that you are running a very old version of WordPress, I would recommend that you update that first of all.
Best regards,
Rikard
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