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  • #1439541

    Yay I finally figured out how to update my support renewal, now I can finally ask questions!

    I have a page with some gradient backgrounds that appear fine when previewing but are not showing up to the public.
    I also have some progress bars on the same page which look fine in Preview mode, but not viewable to the public.

    Thoughts?

    #1439543

    Hey 34oldcat29,

    Thank you for the inquiry.

    The post css file seems to be missing, which might be the reason why some elements are not rendering correctly. Please try toggling or temporarily disabling the Enfold > Performance > File Compression settings and then purge the cache. Let us know if this resolves the issue.

    Best regards,
    Ismael

    #1439610

    Thank you for the information. Checking under Performance, I see that CSS File merging And Compression is currently set to Disable – No CSS file merging and Compression. Should I set this to Enable?
    Sorry I’m not familiar with this setting.

    #1439625

    Hi,

    Thank you for the update.

    If compression settings are already disabled, please try checking the compression or minification settings in your cache plugin and temporarily disable them. If the issue persists, kindly provide the login details in the private field so that we can check the issue further.

    Best regards,
    Ismael

    #1439689

    No luck. I had no Cache plug installed. I installed one but couldn’t get anything to fix the issue.

    #1439721

    Hi,

    Thank you for the info.

    We just noticed that the site contains an older version (5.6.8) of the theme. Please upgrade to version 5.7 as soon as possible.

    To fix the issue with the builder elements, we added this code in the functions.php file:

    
    /**
     * Filter to skip css file generation.
     * You can add logic to skip for certain pages/posts only.
     * 
     * @since 4.8.6.1
     * @param boolean $create
     * @return boolean					true | false or anything else to skip generation of css file
     */
    function custom_avf_post_css_create_file( $create )
    {
    	return false;
    }
    
    add_filter( 'avf_post_css_create_file', 'custom_avf_post_css_create_file', 10, 1 );

    You might want to install a child theme in order to preserve these modifications.

    // https://kriesi.at/documentation/enfold/child-theme/

    Best regards,
    Ismael

    #1439853

    Ismael, thank you so much! I’m not familiar with child theme but will read the information you provided and start there.
    Thank you again!

    #1439888

    Hi,

    Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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