Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 18, 2024 at 2:38 pm #1437484
    RBoehm

    Hi,
    a couple of days ago, all content items (Text, Pictures, aso) in Avia Advanced Layout Editor were blank.
    Tried a couple of actions and finally brought the content back (deactivation of plugins, backup of old data didn’t help, downgrading WordPress to 6.4.2 fixed it). Thereafter back to the actual 6.4.3 version of WP and it still worked. Last friday the content is empty again.
    Enfold Version is 5.6.9.
    What could trigger this behavior? What could I try to do to fix the theme?
    Thank you and Regards
    Rudolf

    March 18, 2024 at 5:35 pm #1437499
    Rikard

    Hey RBoehm,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please let us know where we can see the problem in question.

    Best regards,
    Rikard

    March 21, 2024 at 11:09 am #1437764
    RBoehm

    Hello, you’ll find Login in Private Section.
    Open/create any page and try to Edit any item in the page (Text Block, Headline aso.)
    All Elemets in the upcoming window are blank.
    Thanks (btw. my support was outdated, I renewed it :)
    Rdolf

    March 21, 2024 at 6:15 pm #1437798
    Rikard

    Hi,

    Thanks for that. Could you try updating the theme to the latest version (5.6.12) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please try to activate the parent theme, or deactivate all plugins temporarily to see if that changes anything.

    Best regards,
    Rikard

    March 23, 2024 at 5:18 pm #1438064
    funtastico1

    Here the same…

    March 25, 2024 at 1:47 am #1438215
    Rikard

    Hi funtastico1,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    March 25, 2024 at 9:00 am #1438236
    RBoehm

    Hello, I’ve checked with dactivated plugins and without child theme – no help.
    Another user raised a issue with same subject and I have the same behavior in another enfold-installation.
    Same on several Windows machines and MAC. So the reason should not be on client side.
    I seems it is something relatet to probably WP- or php-Version. What could we do to narrow the reason for this down?
    Thank you and regards
    Rudolf

    March 25, 2024 at 12:46 pm #1438268
    Rikard

    Hi Rudolf,

    You are still running Enfold 5.6.9, please update to the latest version. If that doesn’t change anything, you could try using PHP 8.1 or 8.2 to see if that changes anything.

    Best regards,
    Rikard

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