Tagged: 

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • February 16, 2024 at 7:06 pm #1434538
    GWS

    Hi,
    We are relying on the masonry ‘load more’ and have customized it with an image. It was working until we updated to 5.6.10 or at least I think it was. My client brought it to my attention today that it wasn’t loading when clicked. I’ve noticed that it does eventually load when using Chrome, but not at all in other browsers. There is an overlay like masonry is trying to load more then nothing happens. I don’t think it is a plugin conflict, unless updates to plugins are the problem.

    The website URL is in private content. Is there a known problem with this? Do you have any suggestions? I can restore back to 5.6.9, if necessary but would prefer to find out what is causing the problem. Thanks.

    February 17, 2024 at 11:17 am #1434557
    Rikard

    Hey GWS,

    This is not a know problem with the latest version of the theme. I can’t see any problems on my end either using Firefox, is there sure way of reproducing the problem you are seeing on your end?

    Best regards,
    Rikard

    February 19, 2024 at 4:17 pm #1434784
    GWS

    Rikard,
    Thank you for your response. I reread what I wrote and I don’t think I explained the issue very clearly.
    If you scroll down on the page and click on the red ‘load more’ button a dark overlay appears on the screen as if the next few rows of masonry are loading, however nothing happens. The new rows don’t load and the page seems to be stuck with the dark overlay and nothing else happening.
    If you could please try to click on the load more you may have the same experience. I’ve tried Chrome, Edge and Firefox with the same result — the rows don’t load.

    February 19, 2024 at 6:28 pm #1434801
    Rikard

    Hi,

    Thanks for the clarification. Did you try to deactivate all plugins, or activate the parent theme? If not, then please try doing so first of all.

    Best regards,
    Rikard

    February 21, 2024 at 6:18 pm #1435052
    GWS

    Thank you for your suggestion. It looks like the new version and the Hustle popup plugin had a conflict. We seemed to have resolved the issue.

    February 21, 2024 at 6:44 pm #1435062
    Rikard

    Hi,

    Great, I’m glad to hear that you found the problem. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    February 21, 2024 at 6:45 pm #1435063
    GWS

    I think we are good for now. Feel free to close this topic. Thanks again!

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘masonry load more not working since update to 5.6.10’ is closed to new replies.