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Hello, we are small webhosting provider and after upgrade of our platform to php8.2 (from 7.4), our customer suffered from old version of Enfold theme. Neither we nor the customer have any idea under what registration the plugin was obtained. Would you be please able to help him to get some newer version compatible with php8.2 for offline installation as the WP is not working at all so there is no option to update the theme from WP administation.
Thank you in advance
Hey Tomas,
The theme files can be downloaded from the Themeforest account which was used to purchase the license, if your client doesn’t have access to that then they would need to purchase a new license: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
Once they have access to the theme files, then the update to 5.6.10 has to be done manually from the version they are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
They can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
Rikard
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