Viewing 10 posts - 1 through 10 (of 10 total)
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  • January 18, 2024 at 6:40 pm #1431413
    MattRied

    On the page assigned as page for latest post the Avia Layout Architect in the backend does not load. On other pages with Avia Layout Architect it does load as expected, so seems to be no general issue. The last publication date of this page was in 2015.
    Frontend works.
    I did clear cache and cookies, reloaded few times with no effect
    Remark: I had just played around with the layout (sidebar on and off, size of the page) – whether this may have had caused this effect.

    January 19, 2024 at 8:25 am #1431440
    Ismael

    Hey MattRied,

    Thank you for the inquiry.

    Have you tried to temporarily disable the Enfold > Performance > File Compression and the cache plugin? Please provide the login details in the private field so that we can check the issue properly.

    Best regards,
    Ismael

    January 19, 2024 at 9:19 pm #1431521
    MattRied
    This reply has been marked as private.
    January 21, 2024 at 9:51 pm #1431638
    Mike

    Hi,
    Thanks for the login, but it is not admin so we can’t view any of the theme settings nor the backend of the page with the issue. Please upgrade the login to admin.

    Best regards,
    Mike

    January 25, 2024 at 6:50 pm #1432062
    MattRied

    Hello, role was changed. Regadrs, Matthias

    January 26, 2024 at 11:03 am #1432115
    Ismael

    Hi,

    Thank you for the update, and sorry to hear about your illness. Hope you’re feeling better now.

    We are not yet sure what is causing the errors, but it might be due to the content added in the page. Did you add any custom scripts or html tags in the “Reisebilder & Berichte” page? Please set the builder to debug mode so that we can see the builder content or shortcodes.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

    Best regards,
    Ismael

    January 26, 2024 at 11:56 am #1432125
    MattRied
    This reply has been marked as private.
    January 27, 2024 at 11:07 pm #1432242
    Mike

    Hi,
    The page that you have linked to: /reisebilder-berichte/ is the WordPress “blog” page for your site:
    Enfold_Support_4578.jpeg
    So the frontend shows your latest posts and not the layout of this specific page, please try changing the WordPress ▸ Settings ▸ Reading setting to
    “-select-” so this page can show the page content, then the builder will load and you can build the page as you wish.
    It looks like the last time the page was save was 8 years ago and it was saved as an empty page, probably the same time that the WordPress setting was used to enable the page as the “blog” page:
    Enfold_Support_4582.jpeg

    Best regards,
    Mike

    January 28, 2024 at 11:41 am #1432258
    MattRied

    Thanks Mike and Ismael, that apprioach helped to get rid of the ‘spinner’ on the page.

    January 28, 2024 at 5:12 pm #1432273
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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