Viewing 8 posts - 1 through 8 (of 8 total)
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  • December 14, 2023 at 11:27 am #1428076
    ausgesonnen

    have changed the receiver of the mails fromkontakt form but they still go to the old address.

    Screenshot-2023-12-14-at-11-24-25

    see here. But it still goes to the old address
    (Email address hidden if logged out)

    why is that?

    December 14, 2023 at 1:02 pm #1428088
    Rikard

    Hey ausgesonnen,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    December 14, 2023 at 5:07 pm #1428133
    ausgesonnen

    see below

    December 15, 2023 at 8:30 am #1428181
    Rikard

    Hi,

    Thanks for that. Could you try updating the theme to the latest version (5.6.9) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    December 15, 2023 at 2:01 pm #1428217
    ausgesonnen

    Really, that seems a lot of hassle for something like that? There must be another way…

    December 16, 2023 at 6:42 pm #1428279
    Rikard

    Hi,

    We can’t provide support for old versions of the theme, updating to the latest version is the first step in debugging your problem. Once you are done updating, then you verify if your WordPress installation is able to send emails, by requesting a new password for example.

    Best regards,
    Rikard

    December 18, 2023 at 12:58 pm #1428396
    ausgesonnen

    ok have updated the theme and working now.

    December 18, 2023 at 4:39 pm #1428431
    Rikard

    Hi,

    Great, I’m glad to hear that it’s working. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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