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Dear Kriesi.
Years ago an agency used Enfold to build our wordpress site. At themes I can find Enfold Version 4.5.5, Enfold child theme and Enfold Child congress theme (build by agency).At the moment we are having an issue with the advanced layout builder. Part of the backend page is ok but one part only shows the code.
How can we fix this as we do not own the template? Can we buy template (again) and update it? Is this process safe as we do not want to destroy our site?
We use WordPress 6.3.2.Thank you very much.
Best regards,
TomazHey Tomaz,
You can buy a new license here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
Once you have access to the theme files, then the update to 5.6.8 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the new theme files via Appearance->Themes->Add New, and select to overwrite the old theme files after the upload has finished.If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
Rikard
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