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November 9, 2023 at 4:45 pm #1425142
Since updating to WordPress 6.4 & even this morning’s 6.4.1, we have had a very unstable working environment. We currently cannot save work (pink ribbon on top -Message “updating failed”) and are having issues with the Accordion content element.
Content Elements – Accordion functionality is terrible. The toggle content is there but not displaying. Sometimes, when you click on a Toggle +, it takes you to the top of the page rather than just opening up the toggle container.
November 9, 2023 at 8:01 pm #1425164Hey So Evolve,
There are some problems with the new WordPress updates: https://github.com/WordPress/Requests/issues/838, https://joltmailer.com/wordpress-6-4/. As always, we recommend that you update on a staging version of the site first of all.
Best regards,
RikardFebruary 9, 2024 at 6:08 pm #1433851This reply has been marked as private.February 10, 2024 at 10:56 am #1433880Hi,
What happens if you deactivate all plugins? If that doesn’t make any difference, then please share server error logs with us.
Best regards,
RikardFebruary 11, 2024 at 4:03 pm #1433999This reply has been marked as private.February 11, 2024 at 6:44 pm #1434011Hi,
Thanks, but that looks like an activity log. Do you have one with errors only?
Best regards,
RikardFebruary 11, 2024 at 8:44 pm #1434024This reply has been marked as private.February 12, 2024 at 2:52 am #1434039Hi,
Thank you for the update.
We were able to reproduce the issue but we are not yet sure what is causing it. Please clone the site to a staging or development environment, switch the installation to debug mode and enable the error logs. Or post the S/FTP details in the private field so that we can debug the issue further.
// https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/#example-wp-config-php-for-debugging
// https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/#wp_debug_logBest regards,
IsmaelFebruary 12, 2024 at 4:22 pm #1434091This reply has been marked as private.February 13, 2024 at 7:13 am #1434135Hi,
Thank you for the info.
We can’t access the server using the login info above. Please check the info carefully or provide another S/FTP account. Did you create a backup or restore point?
Best regards,
IsmaelFebruary 13, 2024 at 4:28 pm #1434187Updated Access & Confirmed – the site is backed up daily
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This reply was modified 6 months, 3 weeks ago by
So Evolve.
February 17, 2024 at 2:27 pm #1434573Hi,
Thanks for your patience, I found that your site is exhausting it’s allowed memory size in /public_html/wp-includes/class-wpdb.php on line 2320, I noticed that you have some javascript in your page and sometimes these are also executed in the backend, so I moved it to your WP Code plugin as a javascript snippet.
I then created a shortcode to display your getresponse-form snippet and added it to your WP Code plugin:function getresponse_form_shortcode($atts) { $atts = shortcode_atts( array( 'form-id' => '', 'e' => '1', ), $atts, 'getresponse-form' ); $form_id = $atts['form-id']; $e = $atts['e']; if (empty($form_id)) { return '<p style="color: red;">Error: Form ID is missing</p>'; } $html = '<getresponse-form form-id="' . esc_attr($form_id) . '" e="' . esc_attr($e) . '"></getresponse-form>'; return $html; } add_shortcode('getresponse-form', 'getresponse_form_shortcode');
Then I added [getresponse-form] to your page to show the form snippet.
While this didn’t solve the issue directly, it ruled out the possibility of the javascript causing the issue in the backend. I found a Yoast support issue that points to /public_html/wp-includes/class-wpdb.php on line 2320 as a known Yoast issue and I tried adding the snippet but this didn’t help, so please try changing your server setting and see if this helps.
max_execution_time = 300
PHP max input variables = 10000
PHP time limit = 300
Max input time = 120Best regards,
MikeFebruary 17, 2024 at 5:41 pm #1434587This reply has been marked as private.February 17, 2024 at 6:07 pm #1434592Hi,
Yes that is what I see, did you try to change your server setting as posted above and the Yoast support thread above?Best regards,
MikeFebruary 17, 2024 at 6:26 pm #1434595We had, but we just cleared the hosting cache, and now the edits are available without error.
Thanks
February 17, 2024 at 6:30 pm #1434596 -
This reply was modified 6 months, 3 weeks ago by
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