Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 20, 2023 at 6:03 pm #1423165
    Helen Bantock
    Guest

    Hi Kriesi
    I can’t open a support ticket although I have just updated my licence. I can’t install the one I have downloaded from theme forest. some of the site isn’t working and this is urgent. Please advise how to open a support ticket about this urgently.

    October 21, 2023 at 11:25 am #1423199
    Rikard

    Hey Helen,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 21, 2023 at 8:01 pm #1423256
    helban

    Thank you for your reply.
    Access below in private. Here are the issues:
    I can’t update the theme.
    There is an issue on the page outlined below. I can’t update the page to be fullwidth removing the sidebar widget.
    I welcome your help, Helen

    October 22, 2023 at 12:12 pm #1423296
    Rikard

    Hi,

    Thanks for that. Could you try updating the theme to the latest version (5.6.6) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Also make sure to register your theme license: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    October 22, 2023 at 7:47 pm #1423334
    helban

    As explained I can’t update the licence hence trying to get support, if I could I wouldn’t be in touch. Please tell me how?

    I can’t use the registration you provide as I haven’t been provided with a token, just a purchase code.

    Most other themes have a simple API code and its done.

    October 23, 2023 at 9:07 am #1423378
    Rikard

    Hi,

    Thanks for the update. So you can’t access your Themeforest account? If so, then please reach out to their support directly.

    You are not provided a token, it needs to be generated, and that can be done by following the documentation I linked to. This process is implemented and run by Envato/Themeforest. If you have any feedback about it, then please forward it to them directly.

    Best regards,
    Rikard

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