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  • #1420162

    When a contact form is submitted it is not going to the address it is being submitted too. So we are not sure what is happening to the emails. What is stopping out emails and how can we get them to flow through?

    #1420173

    Hey tolerpd,

    Please try the suggestions listed here: https://kriesi.at/documentation/enfold/contact-form/#troubleshoot

    Best regards,
    Rikard

    • This reply was modified 1 year, 2 months ago by Rikard.
    • This reply was modified 1 year, 2 months ago by Rikard.
    #1420340
    This reply has been marked as private.
    #1420379

    Hi,

    Thank you for the update.

    Please use the following plugin to verify that the wp_mail function is working properly.

    // https://wordpress.org/plugins/wp-test-email/

    1.) First, download and install the “WP Test Email” plugin from the WordPress plugin repository.

    2.) After activation, go to your WordPress dashboard.

    3.) In the left-hand menu, navigate to “Tools” and click on “WP Test Email”.

    4.) On the WP Test Email settings page, you’ll find a simple form. Enter the email address where you want to send the test email in the “To” field. This can be any valid email address.

    5.) In the “Subject” field, you can specify the subject of the test email.

    6.) In the “Message” field, you can write a test message or leave it blank; the message content is not crucial for this test.

    7.) Click the “Send Test Email” button.

    8.) The plugin will attempt to send the test email using the wp_mail function. If the function is working correctly, you should receive the test email at the address you specified.

    9.) Check your email inbox (and spam folder, just in case) to see if the test email has been delivered successfully.

    10.0 If you receive the test email, it confirms that the wp_mail function is working properly on your WordPress site. You can then use it for various email notifications, contact forms, or any other email-related functionality.

    If you encounter any issues or don’t receive the test email, it may indicate a problem with your email configuration or server settings. In that case, you may need to review your email settings or contact your hosting provider for assistanc.

    Please feel free to reach out if you have any questions or encounter any issues during the process.

    Best regards,
    Ismael

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