Strange behavior images.

Hey Gianluca,

Thank you for the inquiry.

The video and images loaded fine when we first visited the site. Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

Best regards,
Ismael

Hi,

Sorry we missed the video. Looks like you have created a copy of the same section for smaller device. Does it work when you temporarily disable or remove the section? If the issue persists, please try to add this css code.

@media only screen and (min-width: 480px) and (max-width: 767px) {
  .responsive.av-no-preview #top #wrap_all .av-small-hide,
  .responsive.av-no-preview #top #wrap_all .av-small-font-size-hidden,
  .responsive.av-no-preview #top #wrap_all .av-small-font-size-title-hidden {
    display: none;
    height: 0;
  }
}

Best regards,
Ismael

Hi,

Thank you for the update.

The css modification above just sets the height of the already hidden elements to 0, so it should not affect the layout of the page. We suggested this because it might help with the script responsible for initiating the animation.

The issue is quite random on our end. Sometimes the animation doesn’t work but most of the times the elements pop up as expected. We might be able to improve this by optimizing the loading speed of the site. Please check the articles below for more info about site optimization.

// https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow
// https://gtmetrix.com/wordpress-optimization-guide.html

Best regards,
Ismael

Hi,

Thank you for the info.

We found a missing closing curly brace in the Quick CSS field, corrected it, and disabled the image lazy loading option from the Siteground plugin. This appeared to help with the animation. Please make sure to purge the cache or do a hard refresh before checking the page.

Best regards,
Ismael

Hi,

Glad we could be of help! Thank you for using the theme. Regarding the cache plugins, either should work well, but we recommend experimenting with different plugins to find the one that suits your site best. Results can vary depending on the site’s specific needs. If you have more questions about the theme, please don’t hesitate to start another thread.

Have a nice day.

Best regards,
Ismael