Tagged: , , , ,

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • May 10, 2023 at 6:04 pm #1407026
    ColinWalton

    Images added to full screen slider show on the live page but on opening the back end slider again it shows all the images as blanks.

    My other Enfold sites don’t seem to have this problem.

    I have opened portfolio pages that have similar slideshows but they seem to display the slides in the backend as normal.

    So it only seems to be on NEW sliders that it is losing their thumbnails.

    You are running the latest version! (5.6.2)
    Your PHP version: 8.0.28
    On Safari 16.4 on a Mac.

    Thanks

    May 10, 2023 at 6:07 pm #1407027
    ColinWalton

    I think I have sussed it. The images I am using for this page only are TIFFS. Perhaps Enfold doesn’t support them for slideshows?

    May 10, 2023 at 6:31 pm #1407033
    Nikko

    Hi ColinWalton,

    Thanks for giving us the link to your site.
    I think .tif is not supported by WordPress in general: https://wordpress.com/support/accepted-filetypes/
    Try to use supported media types and it should show up.

    Best regards,
    Nikko

    May 11, 2023 at 10:30 am #1407090
    ColinWalton

    Hi Nikko,

    Thank you for the decisive answer. I now know what to do to fix the problem.

    Much appreciated.

    May 11, 2023 at 7:40 pm #1407149
    Rikard

    Hi,

    Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.