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Posts
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Hi,
The website not working with Enfold 5.5 and PHP 8.0, 8.1 or 8.2. WordPress is 6.2.
I deactivated all plugins, still no chance. What I have to do?
KR
Hi niclasg,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi
I’m experiencing problems with a site that I’ve upgraded to php 8 and also the latest theme 5.5. Can you help?
There is now a warning message at the top of the page and also a huge amount of space has appeared below the menu. Everything was running fine at php 7.4 and theme version 4.1 – but I was getting security warnings about 7.4 so need to upgrade.
I’d rather not roll back so hope you can help me?
I fixed this by changing: define(‘FORCE_SSL_ADMIN’, true); in wp-config.php to:
if (!defined(‘FORCE_SSL_ADMIN’)) { define(‘FORCE_SSL_ADMIN’, TRUE); }
red2design – when you fixed that in your wp-config.php file, are you saying you now run PHP 8.0 and Enfold 5.5?
Hi red2design,
The current version you are using is still using the old API (username and API key) which envato has already deprecated therefore you can’t update it with the usual method.
You can do the following process instead:First make a backup:
– Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
– Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/Option 1: Use Envato Market to update your site
– link: https://envato.com/market-plugin/Option 2: Update manually
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.Then register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.Once it is updated please let us know if the issue still persists.
Also, the password is incorrect but I think the problem should be fixed by updating to the latest version since Enfold 4.1 was released July 2017 while PHP 7.4 was released November 2019, so incompatibility would most likely occur.
Best regards,
NikkoHi niclasg,
The issue on your site seems different since you are using the latest version of Enfold.
However, I could see this error in the error logs you provided:
PHP Fatal error: Uncaught Error: Undefined constant “minor” in wp-config.php:94
If you need assistance to fix the issue, please create a separate thread (to avoid making threads longer with mixed topics), and include WP admin credentials (the credentials you gave says it’s not registered) and also FTP access.Best regards,
NikkoHi – I can confirm the site is using PHP 8 and I have upgraded manually to Enfold 5.5. I did find a line in the .htaccess file that said #AddHandler application/x-httpd-php72.php which I have changed to 8.
The contact form still doesn’t work. We get the message on the screen saying the message is sent but no emails arrive, we’ve tested many email accounts.
Hi red2design,
I tried to login to your site, but the password is incorrect, this is the error that appears, please check.
Error: The password you entered for the email address is incorrect.Best regards,
NikkoHi niclasg,
The login credentials are working now and I was able to check the backend of your site.
I also commented out this code in wp-config.php:define( "WP_AUTO_UPDATE_CORE", minor );which seems to be shown in the error_logs to cause fatal error.
Please try to switch to PHP version 8.Best regards,
NikkoHi,
Glad Nikko was able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike
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